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Senior Client Development Manager

hace 1 mes

Región Metropolitana, Chile Epsilon A tiempo completo

Company Description

Epsilon is a global leader in outcome-based marketing. As a company at the forefront of marketing innovation, Epsilon provides a unique blend of data, technology, and services, driving measurable results and business growth for its clients. With over 9000 employees in 60 countries and a rich 50-year history delivering cutting-edge technology, data, and media solutions, Epsilon has a vast client portfolio in Automotive, Telecommunications, Retail, Fast Moving Consumer Goods, Financial Services, Healthcare, Travel, and more.

Did you know that Epsilon

  • Created the first-ever travel rewards program for PanAm Airlines?
  • Built Apple’s first CRM database?
  • Is the technology behind the loyalty programs of Marriott, Walgreens, Citi, and more?
  • Is ranked number 1 in IDC’s MarketScape Assessment for global DSPs and Leader in Forrester’s global Loyalty management software vendors?
Job Description

We are looking for a Senior Client Development Manager to join our sales team in Colombia reporting directly to the Director of Sales, ROLA Region. As a pivotal member of our team, you will play a crucial role in growing, maintaining, and nurturing our current business relationships while driving the renewal of existing accounts with a focus on our Media, Advertising, and Data platforms. You will work closely with clients to understand their business objectives and develop data-driven strategies based on the use of audiences, programmatic buying, and social media, to help them achieve the objectives of each campaign according to the marketing funnel.

Responsibilities:

  • Cultivate and strengthen relationships with assigned accounts (agencies and direct clients), promoting awareness of Epsilon's solutions and fostering long-term partnerships.
  • Expand the client base by securing new partnerships, both with previous collaborators and fresh prospects, including brands and agencies.
  • Collaborate with clients to understand their business objectives, campaign briefs, and target audiences, and strategize how Epsilon's offerings can effectively meet their needs.
  • Clearly define and manage project deliverables, timelines, and dependencies for junior team members, internal stakeholders, and clients.
  • Provide training, project support, and career advice to junior team members.
  • Develop and implement data-driven strategies leveraging audiences, programmatic buying, and social media to align with client objectives across the marketing funnel.
  • Drive product adoption and revenue growth by implementing strategic cross-selling and upselling initiatives tailored to each client's unique requirements.
  • Serve as an advocate for client training and service enhancements, ensuring that customer needs are met with excellence and efficiency.
  • Lead the renewal process for existing accounts, surpassing renewal targets through proactive engagement and exceptional service delivery.
  • Proactively address client concerns and challenges, championing the overall health and satisfaction of client relationships.
  • Work closely with our internal Customer Success and Operations teams to promptly address customer inquiries and resolve issues, ensuring a seamless experience for our clients.
  • Stay abreast of industry trends and best practices, sharing insights and knowledge with clients and colleagues.

Qualifications:

  • 8 years' experience selling Advertising and/or Marketing technology products, preferably at multinational or leading national companies.
  • Preferably 2 years in Ad-Tech/Martech and/or Programmatic sales.
  • Demonstrated track record of successfully managing a diverse portfolio of accounts, with a focus on delivering exceptional customer service and driving business growth.
  • Deeply committed to delivering a superior customer experience, with a strong orientation towards customer satisfaction and retention.
  • Strong negotiation, presentation, and closing abilities.
  • Exceptional communication skills, adept at conveying complex ideas and building rapport with clients and internal teams.
  • Highly collaborative and team-oriented, excelling in fast-paced, cross-functional environments.
  • Self-motivated and results-driven, with a focus on surpassing performance targets.
  • Proficient in English for business discussions and correspondence at an intermediate level.
  • Experience with CRM software is advantageous, showcasing efficiency and technology utilization.
  • Proficiency in Excel and PowerPoint; experience with Salesforce or HubSpot preferred.

Additional Information

We offer:

  • Being part of a leading team in an industry in full growth and with great international projection.
  • Medical insurance.
  • Work modality: hybrid.
  • Holidays: 15 days.
  • Training and Development Programs.
  • Language training (English and/or Portuguese).

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