Service Manager Bilingue IT
hace 2 meses
Experiencia como Service Manager
Orientación a las personas
Conocimientos de agilidad y gestión, especialmente en lo referido a indicadores y métricas de rendimiento y calidad
Conocimientos en SAP
Valorable conocimientos y experiencia de ITIL
Experiencia diseñando acuerdos de servicio
Experiencia liderando presentaciones ante clientes
Experiencia manejando presupuestos y calculando rentabilidad
Habilidades comerciales, especialmente en la detección y seguimiento de nuevas oportunidades en los clientes donde ya se tiene presencia
Competencias que buscamos:
Colaboración y trabajo en equipo
Comunicación efectiva
Innovación
Adaptabilidad y flexibilidad
Orientación al servicio
Creatividad
Orientado al cumplimiento de los objetivos
Aprendizaje continuo
Experiencia mínima 3 años en Gestión de servicios.
Modelo de trabajo: Hibrido
Debe asistir al cliente al menos una vez a la semana.
Deberá asegurar el cumplimiento de los acuerdos de servicio de la compañía con sus clientes.
Actuar como intermediario entre los colaboradores que prestan el servicio y las contrapartes en el cliente facilitando y consiguiendo que la relación se armónica.
Colaborar en la definición y mejora de las condiciones de servicio.
Adoptar medidas para mejorar la calidad de la entrega.
Permanecer cerca del cliente visualizando oportunidades de mejora y nuevas oportunidades y desarrollando acciones para lograr que se materialicen.
Desarrollar métricas e indicadores y artefactos para el seguimiento y presentación tanto internamente como a cliente.
Pre Facturar los servicios, teniendo en cuenta todos los incidentes del periodo e informándolos de manera oportuna al área financiera de la compañía.
INGLES CONVERSACIONAL: NIVEL B2-C1
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-Requerimientos- Educación mínima: Técnico
4 años de experiencia
Idiomas: Inglés
Conocimientos: SAP
Palabras clave: servicio, service, lider, jefe, gerente, manager, director, chief, lead, jefatura, regente, tecnologias, la, informacion, it, senior, sr #J-18808-Ljbffr
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