AIR Import

• Full-time

“We’re not in the shipping business; we’re in the information business” - Peter Rose, Expeditors Founder.

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Transportation Department.

Major Duties and Responsibilities

• Ensure smooth and timely freight process flow.
• Ensure accurate and timely data entry into our operating system.
• Track and trace shipments as required.
• Utilize Process Monitors and Workflows on a daily basis.
• Ensure timely movement and delivery of freight to customers.
• Ensure documents are timely sent to customer or broker for customs purposes.
• Ensure accurate and timely client invoicing.
• Interact with our customers in arranging their shipments, exceeding customer service expectations.
• Contribute to maintaining strong relationships with suppliers (airlines, trucking companies, and others).
• Meet compliance at all times to regulations, including internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies/requirements.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Ensure all customers' standard operating procedures are followed and updated.
• Meet KPI standards, as per the company procedures.
• Oversee communications, providing timely responses to emails and requests (internal and external).

Minimum Qualifications

• Customer Service: 5 years experience and/or training; or equivalent combination of education and experience.
• Understanding of transportation documentation and terms is a plus.
• Effective interpersonal skills, including proven abilities to listen, comprehend, and effectively communicate clearly and concisely to obtain positive results.
• Pro-active, strong organizational skills.
• Strong desire to learn.

Reporting Structure

• Supervisor and Manager

Benefits

• Health Plan: Medical, Prescription Drug, Dental, and Vision.
• Employee Stock Purchase Plan.
• Training and Personnel Development Program.

All your information will be kept confidential according to EEO guidelines.