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Sales Retention Specialist
hace 4 semanas
Are you passionate about helping people, solving problems, and making a difference—all from the comfort of your home? Join us as a Sales Retention Specialist , where you’ll play a vital role in retaining and re-engaging customers by addressing cancellations and resolving concerns with empathy, professionalism, and culturally sensitive communication.
The Role
What You’ll Do
- Phone-Based Sales and Service
- Spend most of your day on the phone, building relationships with current and former customers.
- Use strong sales and customer service skills to achieve retention and win-back goals.
- Customer Retention
- Handle inbound and outbound Spanish-language calls from customers considering cancellation.
- Understand the reasons for cancellation and offer personalized solutions to retain their business.
- Highlight the unique benefits and value of Wave Energy to prevent account closures.
- Win-Back Campaigns
- Proactively call former Spanish-speaking customers to reintroduce Wave Energy services.
- Present competitive offers and promotions to encourage them to return.
- Analyze trends in customer cancellations and refine win-back strategies for better results.
- Customer Relationship Management
- Build trust and rapport with customers by demonstrating empathy and a genuine commitment to resolving their concerns.
- Ensure every interaction is professional, positive, and customer-focused.
- Provide clear, accurate information about Wave Energy’s services, pricing, and policies.
- Performance Metrics
- Exceed retention and win-back goals by saving accounts and reactivating former customers.
- Consistently meet daily and monthly quotas while maintaining high customer satisfaction ratings.
- Administrative Duties
- Log all interactions and outcomes in the CRM system accurately and efficiently.
- Share valuable feedback with management about trends in customer dissatisfaction and cancellations.
- Collaborate with your team to improve retention and outreach strategies.
Ideal Profile
What You Bring to the Table
- Fluency in Spanish and English : Exceptional communication skills in both languages (spoken and written).
- Proven Sales and Customer Service Skills : A track record of achieving sales, retention, or customer service targets.
- Strong Negotiation Skills : Ability to propose solutions and close deals that satisfy customer needs while benefiting the company.
- Excellent Listener : A knack for understanding customer concerns and addressing them effectively.
- Experience Matters : Previous experience in customer service, sales retention, or a similar field.
- Self-Motivated and Goal-Oriented : Thrives in a fast-paced, results-driven environment.
We’re looking for someone who can start as soon as possible If you’re ready to take on a meaningful, remote role with an innovative energy company, we want to hear from you.
Help Wave Energy build lasting relationships with its customers—one call at a time.
What's on Offer?
- Work from Anywhere: Enjoy the flexibility of working from home while making a real difference.
- Impactful Role: Be at the heart of customer satisfaction, retention, and loyalty.
- Supportive Environment: Join a collaborative team that values your ideas and contributions.
