Aftermarket Solutions Representative Chile

hace 2 semanas

Santiago, Metropolitana, Chile Caterpillar A tiempo completo

Career Area:

Marketing / Sales / Product Support**:

IT IS YOUR TIME
Caterpillar Inc.

is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives.

For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future.

Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.


When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other.

We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities.

We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

Basic Qualifications:

Education:
Bachelor's degree preferably in engineering or marketing

Experience: 3-5 years in Mining industry or related field experience.

Knowledge:
OEM Customer solutions (parts products and service offerings).

Behaviors:

Customer approach, Strong communication & presentation skills, Excellent influencing skills at all levels, Strong negotiation skills, Team player, Self-starter, able to work autonomously, Strong accountability, Ability to work with people from different backgrounds and cultures.


Language:
Advanced English

Experience working with Caterpillar Dealers

Experience leading projects

Job Duties:


Drive revenue and growth for the aftermarket solutions business in line with industry strategy in the assigned territory, communicated targets and by following established sales processes focused on the end customer.

This will be achieved in close collaboration with the respective dealer(s) where the incumbent under direction of ASR management will provide leadership, guidance and counsel to optimize dealer' sales force and sales processes effectiveness, in addition to leveraging opportunity management systems and processes to Caterpillar's benefit, while recognizing and respecting independence of dealer(s).


Standard job duties include:

  • Deliver, in collaboration with the other verticals, to the annual total business plan for the assigned dealer territories. Once an industry specific business plan will be developed, the accountability will move to such plan.
  • Lead critical initiatives related to the Mining aftermarket business for LATAM.
  • In collaboration with assigned dealers develop and implement aftermarket solutions industry account plans for assigned high opportunity customer accounts.
-Adopt and be an advocate for sales funnel management methods.

  • Develop aftermarket solutions growth opportunities & execute approved targeted marketing campaigns
  • Track opportunity, participation and close rates and report VOC/VOD in the CRM system. Develop local action plans, leveraging CRM and Customer Insights, to attack lost sales or defend business.
  • Seek understanding, document and communicate internally on customer requirements, business models, competitive landscape and other market intelligence to ensure product groups and other entities are aware of product & customer needs.
  • Identify and communicate opportunities for improving aftermarket solutions sales management, marketing and operational capabilities at assigned dealers.
  • Drive customer connectivity as an enabler to business.
  • Interact with Caterpillar global or regional account management to achieve growth of aftermarket solutions goals with specific customers (as applicable).
  • Keep up to date with industry trends, changing technology and market regulations in countries covered.
  • Partner with & influence other internal parties to ensure general customer needs are met for an effective commercial relationship
  • Understand Caterpillar's business model and act within the business process guidance on review and approval for variance programs and commercial actions.
LI

Caterpillar is an Equal Opportunity Employer (EEO).

Not ready to apply? Submit your information to our Talent Network here.

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