Operations Manager UBER Direct

hace 2 semanas


Santiago, Metropolitana, Chile Uber A tiempo completo

About the Role
***Uber Direct is rapidly changing the way delivery is done around the world by allowing brands to leverage Uber's technology to connect with its delivery partners to offer last-mile delivery to their customers through their existing websites or apps.


The Earner Operations team is responsible for guaranteeing we provide our delivery partners with the best-in-class experience when it comes to accepting and fulfilling an Uber Direct trip regardless of whether it's for a restaurant, a grocer, or a retailer; ensuring it remains an attractive alternative for them to generate additional income.


What You'll Do

  • Be the connecting POC between the needs of the commercial and marketplace team. Look for teamwork to come up with innovative solutions to problems and issues of the operation
  • Drive our executional excellence framework to ensure we deliver on the Earner strategic projects that will have a significant impact on the growth of the business; including growing our available supply types and launching firstofakind pilots. Strive to give our earners the best operation resulting in the enablement for commercial success.
  • Challenge the status quo to drive innovation needed to offer Earners and Merchants a flawless experience
  • Do your best by analyzing and taking actions towards the operation to ensure every trip has outstanding performance; whether it's for groceries, restaurants or retailers and across all types of available supply
  • Look at the big picture to understand our longterm vision for Direct in LatAm and understand the small, shortterm actions that will have a big impact on getting us there

What You'll Need

  • 3+ years of professional work experience in a related field (startup, operations, strategy, analytics, tech
  • Be passionate about being constantly challenged and going above and beyond.
  • Experience working closely and presenting effectively with a diverse set of team members in a constantly evolving, rapid growth environment with tight deadlines
  • Be passionate about being constantly challenged and going above and beyond.
  • Dedicated and motivated to build/drive new initiatives proactively.
  • SQL proficiency
  • Written and verbal communication proficiency in English

Bonus Points

  • Strong Excel/Google Sheets skills
  • Python proficiency
  • Knowledge of project management tools like Asana
  • Experience working crossfunctionally with Sales, Account Management, Product, and customer support teams


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