Merchant Operations

hace 2 semanas


Santiago, Metropolitana, Chile Uber A tiempo completo

Whether it's a sandwich, a burrito, or groceries, the Uber Eats team builds technology to connect people with what they want, when and where they want it.

Our Strategy & Ops team empowers our regional and local teams through insights, analysis, and thought leadership.

About the Role:


This role will lead, generate and implement short and mid-term initiatives as strategic projects that aim our magnificent operation, fostering the best experience in our platform for restaurants, couriers, and eaters.


You will understand and size the opportunities in our products and processes, working together with central and cross-functional teams to lead on implementation.


Constantly supervising the Chilean market performance and operational metrics that will allow us to identify and unlock existing roadblocks that are impacting the market, you will work closely with our core territories teams to enable growth and boost business impact.


We are looking for an individual who has strong operational and analytical skills, as well as strategic business sense and stakeholder management.


This is a key position that can have a big impact on business and operations, positioning the UberEats app as the first thought when people want to order food or groceries.

We have a lot of exciting projects going on, and the sky is the limit.

What You'll Do:

  • Strategic Ownership: Proactively identify business needs and issues. Prioritize among projects to define the best path to meet strategic objectives and complete them
  • Business Acumen: Translate insights from operational and financial metrics into strategy and action plans. Develop and understand the levers that move our business
  • Problem Solving: Identify the root cause of risks and opportunities, propose multiple, useful solutions, and weigh tradeoffs to recommend the best approach
  • Process Optimization: Implement, optimize, and scale core analyses and processes across [the region] and beyond, regularly reviewing performance
  • Product Improvement: Propose features that could enhance the experience on and efficiency of our marketplace, measuring their impact and prioritizing them, in order to advocate for their development. Collaborate with Product teams around the globe to execute new launches
  • Lead crossfunctional initiatives by building close relationships with global and local partners across operations, marketing, customer support, product, policy, and legal

Basic Qualifications:

  • 3+ years of consistent track record in similar industries, consultancies, retailers, start ups, among other
  • Data-

Driven Mentality:
Make strategic decisions based on data analysis and interpretation. Experience getting in the weeds of data, balanced with the ability to see the big picture. Critical thinking and analytical rigor, as you will be dealing with data (reports, experiments) and scaling processes and products.

  • Communication: Spanish and English proficiency. Demonstrated experience interpreting and presenting data to various audiences in an engaging and comprehensive, yet succinct manner
  • Teamwork: Demonstrate optimism, respect others, and work well in a team. Ability to work with people from a diverse set of backgrounds and responsibilities. Maintain healthy working relationships, even in disagreement
  • Executional Excellence: Ability to successfully handle and prioritize complex operations that require the support of peers and other teams, and deliver results in a fastpaced and ambiguous environment, while maintaining highquality work standards
  • Planning & Organization: Ability to plan complex or multifaceted projects with crossfunctional teams, defining timelines, deliverables, interdependencies, and resource allocation
  • Strong SQL and Excel skills
  • PYTHON proficiency will be considered a phenomenal qualification
At Uber, we reimagine the way the world moves for the better.

The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on.

We've grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere.


We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.

If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Uber is proud to be an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need t

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