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People Services Support Administrator
hace 3 meses
At GHD, we don't just believe in the power of commitment, we live and breathe it every day.
That's why we pledge to empower our people to make a positive impact. Combining our deep technical expertise with the capabilities of our clients and partners, we respond to some of the most complex challenges facing our planet today. See where your commitment could take you.
What are we looking for?
We have an amazing opportunity to join the People Services Team as a People Services Support Administrator . In this role you will efficiently manage HR Systems and promptly address client ́s requests within established Service Level Agreements (SLA ́s). Execute necessary actions and deliver comprehensive support services. Efficiently facilitate the seamless administration, ensuring compliance with established protocols and timely delivery of results. This role requires fluency in both English and Spanish (verbal and written).
Take on some of the world's toughest challenges - with GHD supporting you every step of the way.
We'll empower you to find innovative solutions and help you create a lasting impact. See where your commitment could take you with GHD.
Working with an energetic and high performing team, this position offers a variety of work and will see you involved in:
Monitor service management system and action workload within SLA. Manage all queries and actions for employment lifecycle updates within Oracle HCM. Create all employment documentation as required. Promote process improvement and work to ensure all workflows are up to date. Work with stakeholders including information services and payroll teams to ensure the best outcome for employee. Ensure all employee calls are handled efficiently and effectively. Assist on global projects as required.Key Performance Indicators:
Adherence to agreed service levels and deadlines. High attention to detail and self-audit for error free results. SME for Oracle HCM system Professional relationships with clients, team members and all stakeholders. Reputation for high level of trust, discretion and confidentiality and adherence to GHD's values.What you will bring to the team:
Experience in a Human Resource function. English: full professional proficiency. Experience with HRIS platforms, preferable Oracle. French speaking skills would be a plus. Prior global experience is a plus. Advanced skills in Microsoft Word and Excel. Ability to work under pressure, plan and prioritise workload. Display Initiative and problem-solving ability.