Retention Programs Manager
hace 2 semanas
Description:
- Lead actions through crossfunctional influencing skills on the largest renewals across Gartner; implement programs that will help Gartner's retention and growth strategy
- Regularly contribute to actionable ideas and lead presentations in planning sessions and strategy meetings with leaders in sales, service, product, and research teams on renewal risk mitigation
- Build upon work for high leverage CXO meetings, and help innovate further on the process/ content
- Ensures strong relationships with client value managers, account teams, and our Strategy and Service Operations Team to build strong business cases for renewal and growth of large deals and to drive innovation
- Conduct quantitative & qualitative analyses to help solve Gartner's retention and growth challenges; work with crossfunctional teams to implement solutions
- Drive innovations on tools to improve quality and productivity, and on scaling the team's current operational model of support
- Work on change management initiatives to ensure adoption of the tools and processes
- Own your actions, measure progress and lead initiatives/ complex projects to completion with actiondriven insights
- Provides coaching and feedback to Sales and Service Delivery (SDA) teams on service and retention best practices to improve accounts or teams' performance
- Provides recommend actions based on insights from retention analysis that improve retention
Professional Experience & Skills
- Demonstrated strong quantitative and qualitative problemsolving skills to develop clear direction and strategy
- Bachelor's degree with 3+ years of experience in completing complex analyses and solving challenging business problems as a business analyst/ consultant at a toptier consulting firm, investment banking associate or strategy analyst for a leading company
- A track record of using interpersonal skills to work cross functionally, manage resources across different organizations, and collaborate with a variety of stakeholders
- Ability to influence leaders to drive business initiatives and outcomes
- Ability to synthesize complex problems into simple, concise statements/ core messages, and present/ communicate to key stakeholders and clients
- Outstanding project management skills (projects involving internal and external stakeholders) with ability to meet tight deadlines and prioritize workloads
- Forward thinking ability in order to anticipate and mitigate risks to client retention
- Analytical and proficient in MS Office suite, including Excel and Powerpoint, and can clearly present and articulate through PPT
Who are we?
Gartner delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization's mission-critical priorities.
We've grown exponentially since our founding in 1979 and we're proud to have over 19,500 associates globally that support over 15,000 client enterprises in more than 100 countries.
What makes Gartner a great place to work?
Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a diversity of experiences makes us stronger—as individuals, as communities and as an organization. That's why we're recognized worldwide as a great place to work year after year.
We've been recognized by Fortune as one of the World's Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index.
Looking for a place to turn your big ideas into reality? Join #LifeAtGartnerWhat we offer:
Our people are our most valuable asset, so we invest in them from Day 1.
When you join our team, you'll have access to a vast array of benefits to help you live your life well.
These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities.Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.
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