Senior Manager, Program Manager
hace 2 semanas
Job Category
Program & Project Management
Job Details
**About Salesforce**
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you’ve come to the right place.
As a Program Manager, you will play a crucial role in overseeing and coordinating multiple projects within our Global Seller Experience (GSX) organization. PMs are responsible for programs from beginning to end, ensuring cross-team collaboration, flawless execution, and effective communication. They work closely with executives, strategy leaders, technology partners, and many more to drive critical programs and activities across the company. You will be responsible for setting project goals, developing comprehensive plans, and executing strategies to achieve desired outcomes efficiently and effectively. This role requires strong leadership abilities, excellent executive communication skills, and the ability to thrive in a fast-paced environment.
Collaborate with the business lead on the creation and maintenance of the portfolio roadmap. Facilitate capacity trade-off conversations, providing insights and recommendations to optimize resource allocation and project prioritization. Manage programs/projects through the entire program lifecycle. Ensure that business leads and technical teams are on track with their work as they are responsible and accountable for execution. Work closely with project sponsor/business owner, and cross-functional teams, to develop the scope, deliverables, required resources, work plan, and timing for new initiatives. Engage with senior leaders and stakeholders to track and gain stakeholder alignment and sign-off/approvals. Identify and manage program risks, issues, and dependencies, and develop mitigation and contingency plans as needed. Collaborate with other PMs to manage across the program. Drive program meetings to help make key decisions, remove obstacles, and address key program issues. Be the key driver to ensure business goals are met and drive the strategic vision forward in partnership with the business area (domain) leader. Create and maintain comprehensive project documentation including maintaining and posting status reports and other critical program documents. Drive continuous improvement and proactively consolidate/iterate on approach. Coordinate leadership readout on program status (issues, risks, metrics, key decisions, etc.) on an ongoing basis and ensure this rolls up to broader GSX (org-wide) programs Manage cross-functional partnerships and drive alignment with Business Technology, Strategy, Product Owners, Technical Leads, Sales Programs, Change Management, etc. Assess the business outcomes of business area/function initiatives to evaluate success, use as a feedback loop for future projects and prioritize roadmap. Implement and maintain PMO best practices to optimize project delivery predictability, transparency, and agility. Drive continuous improvements based on lessons learned and industry best practices. Develop working knowledge and expertise in the business area, technology
**Skills & Requirements**
- 7+ years of Program Management experience in a highly matrixed environment or equivalent relevant experience required
- Excellent leadership, communication, and interpersonal skills, with the ability to effectively influence and collaborate with diverse stakeholders at all levels of the organization.
- Experience in implementing cross-functional business efforts. Effective in influencing high-quality decisions, solving and/or escalating issues, and meeting deadlines. Ability to juggle multiple priorities.
- Ability to establish credibility and rapport with senior executives, technical and non-technical team members alike
- Flexibility in shifting direction quickly when priorities change; excellent multi-tasking skills
- Demonstrate strong problem-solving skills, process-driven mindset, and resourcefulness
- Excellent written and verbal communication skills, including sound judgment about, when,
- how, what, and to whom to communicate. Inform, educate, and inspire employees.
- Analytical thinker who is willing to make decisions cross-functionally in a fast-paced, dynamic environment
- Self-starter; willing to dig in and get the job done with mínimal guidance
**Other Skills/Preferred Requirements**
- Ability to quickly ramp on collaboration and product management technologies (Google, SmartSheet, Quip, Slack, Smartsheets)
- Salesforce organization and product knowledge is a plus
- Scrum master certification (CSM), PMP, PfMP certification
Accommodations
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