Customer Insight Specilist

hace 3 semanas


Santiago, Metropolitana, Chile Finning Chile S.A. A tiempo completo

Company:
Finning Chile S.A.

Number of Openings:
1

Worker Type:
Permanent

Position Overview:


Lidera los procesos de investigación y análisis de las necesidades y requerimientos de los clientes mineros, incluyendo en esto el análisis de competitividad del portfolio de productos y servicios de Finning Sudamérica y como éstos incorporan la voz del cliente y cumplen sus expectativas.

El alcance del rol incluye (i) el análisis y reporte de los requerimientos de los clientes mineros a nível operativo y estratégico, (ii) análisis y reporte de la participación de Finning en el share of wallet de los clientes mineros, (iii) liderar el despliegue del proceso voice of the customer (VOC) en coordinación con las áreas comerciales y operativas de Finning y Caterpillar, y (iv) liderar el proceso de inteligencia de mercado, incluyendo en esto el monitoreo y reporte de las principales actividades de los competidores de Finning CAT.


Job Description:


Lidera los procesos de investigación y análisis de las necesidades y requerimientos de los clientes mineros, incluyendo en esto el análisis de competitividad del portfolio de productos y servicios de Finning Sudamérica y como éstos incorporan la voz del cliente y cumplen sus expectativas.

El alcance del rol incluye (i) el análisis y reporte de los requerimientos de los clientes mineros a nível operativo y estratégico, (ii) análisis y reporte de la participación de Finning en el share of wallet de los clientes mineros, (iii) liderar el despliegue del proceso voice of the customer (VOC) en coordinación con las áreas comerciales y operativas de Finning y Caterpillar, y (iv) liderar el proceso de inteligencia de mercado, incluyendo en esto el monitoreo y reporte de las principales actividades de los competidores de Finning CAT.


Funciones Principales del Puesto:

  • Análisis y reporte de los requerimientos de los clientes mineros a nível operativo y estratégico (25%)
  • Análisis y reporte de la participación de Finning en el share of wallet de los clientes mineros (25%)
  • Liderar el despliegue del proceso voice of the customer (VOC) en coordinación con las áreas comerciales y operativas de Finning y Caterpillar (25%)
  • Liderar el proceso de inteligencia de mercado, incluyendo en esto el monitoreo y reporte de las principales actividades de los competidores de Finning CAT (25%)

  • Customer Service Advisor

    hace 3 semanas


    Santiago, Metropolitana, Chile British Council A tiempo completo

    Customer Service AdvisorDate:29 Aug 2023Location: Santiago, Americas, CLCompany:British CouncilWe support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better...

  • Customer Manager

    hace 3 semanas


    Santiago, Metropolitana, Chile GSK A tiempo completo

    Site Name: Chile - Santiago Metropolitan Region - SantiagoPosted Date: Apr 3 2023In this role, you will be responsible of lead the strategic planning and execution of integrated multichannel campaigns for promoted portfolio products across the assigned region._ Your Responsibilities_:This role gives YOU the opportunity to lead key activities to progress YOUR...

  • Customer Engagement Lead

    hace 3 semanas


    Santiago, Metropolitana, Chile GSK A tiempo completo

    Site Name: Chile - Santiago Metropolitan Region - SantiagoPosted Date: May 3 2023Tu objetivo como Customer Engagement Lead será liderar las acciones claves para Lograr por parte de los clientes un compromiso, que apoye nuestro crecimiento. Así mismo, asegurarás el desarrollo de un Omnichannel journey, creando una estrategia digital coherente y un manejo...


  • Santiago, Metropolitana, Chile Santiago | Miebach Consulting SPA. A tiempo completo

    To support our growth, we are looking for senior supply chain consultants. The consultant will be member of a project team to assess our customer ́s supply chains and develop solutions/recommendations.This highly motivated person will analyze data, develop optimization models, simulate flows and map processes. This senior-level role presents an excellent...

  • CRM Manager

    hace 3 semanas


    Santiago, Metropolitana, Chile Kaizen Gaming A tiempo completo

    We are Kaizen GamingKaizen Gaming is the leading GameTech company in Greece and one of the fastest-growing in Europe, with the Stoiximan brand in Greece and Cyprus and Betano in Germany, Romania, Bulgaria, Czech Republic, Portugal, Brazil, Chile, Peru, Ecuador and Canada. Our aim is to leverage cutting-edge Technology in order to provide the optimum...

  • CRM Manager

    hace 3 semanas


    Santiago, Metropolitana, Chile Kaizen Gaming A tiempo completo

    We are Kaizen GamingKaizen Gaming is the leading GameTech company in Greece and one of the fastest-growing in the world, operating in 13 markets with 2 brands, Betano & Stoiximan.We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.We are a diverse team of more than...


  • Santiago, Metropolitana, Chile Hitachi Careers A tiempo completo

    We're Hitachi Vantara, a global infrastructure business. Our people are the force of meaningful progress. We enable the incredible with data - from taking theme park fans on magical rides, conserving natural resources, protecting rainforests to saving lives. We empower businesses to automate, optimize and advance innovation. Together, we create a sustainable...


  • Santiago, Metropolitana, Chile Pager A tiempo completo

    PagerDuty is seeking an individual to join our Customer Success team as a Senior Program Manager focussed heavily on data and analytics. In this role, you will influence the strategy and execution for Customer Success by developing a deep understanding of the drivers of customer retention, adoption, growth and maturity at PagerDuty. You will provide...


  • Santiago, Metropolitana, Chile Huawei A tiempo completo

    Founded in 1987, Huawei is a leading global information and communications technology (ICT) solutions provider. We are committed to bringing digital to every person, home and organization for a fully connected, intelligent world. We have nearly 188,000 employees, and we operate in more than 170 countries and regions, serving more than three billion...


  • Santiago, Metropolitana, Chile Kyndryl A tiempo completo

    Who we are We design, build, manage and modernize the mission-critical information technology the world depends on every day. Our business quite literally powers the vital systems that run banks, stock markets, airlines, automotive and healthcare companies, governments and more. Our employees and our partners are critical to us, and we prioritize business...


  • Santiago, Metropolitana, Chile ACL Tecnología A tiempo completo

    En ACL empresa líder de Tecnología con más de 30 años de trayectoria, nos encontramos en búsqueda de una persona para desempeñar el cargo de Analista de Marketing en modalidad remota.Dentro de las funciones a desempeñar se encuentran:Inventariar contenidos sitios público y privado. Disponibilizar dashboard informativos. Realizar el análisis de datos...

  • Account Manager

    hace 3 semanas


    Santiago, Metropolitana, Chile Huawei A tiempo completo

    NOTE: We will just considerate the CV's that are in English Version. Founded in 1987, Huawei is a leading global information and communications technology (ICT) solutions provider. We are committed to bringing digital to every person, home and organization for a fully connected, intelligent world. We have nearly 188,000 employees , and we operate in...

  • Support Service Manager

    hace 3 semanas


    Santiago, Metropolitana, Chile Adobe A tiempo completo

    Our CompanyChanging the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact...


  • Santiago, Metropolitana, Chile Caterpillar A tiempo completo

    Job Description:Your Impact at Caterpillar Inc.When you become part of Caterpillar, you're joining a worldwide team that deeply values not only the work we do but also each other. We are the creators, solution finders, and visionaries shaping a better, more resilient world. Here, lip service won't cut it – we turn concepts into reality, side by side with...

  • Vp Sales, South America

    hace 3 semanas


    Santiago, Metropolitana, Chile CRU International A tiempo completo

    Sales:VP Sales, South America & Country Manager, ChileSantiago, Chile**:Posted 31 May 2023General Purpose OverviewGrow and develop the CRU business in Chile and the wider South American region while providing leadership for the CRU team in Santiago:Key Responsibilities & AccountabilitiesBusiness Developmenta) Responsible for sales and business development...


  • Santiago, Metropolitana, Chile PagerDuty A tiempo completo

    Professional Services Operations ManagerWhy We Need YouPagerDuty is seeking an individual to join our Customer Success team as an Operations Manager. In this role, you will influence the strategy and execution for Customer Success by developing a deep understanding of the drivers of customer retention, adoption, growth and maturity at PagerDuty. You will...

  • Client Services Officer

    hace 3 semanas


    Santiago, Metropolitana, Chile Pepperstone A tiempo completo

    The Pepperstone story started in 2010. Our team describe us as a place for the creative and the driven.We're a team who do things a little differently: we're a global fintech that was born digital, nimble, connected and united in our purpose to truly support every one of our customers' quests for trading mastery. Our people are motivated to develop their...


  • Santiago, Metropolitana, Chile dunnhumby A tiempo completo

    dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail - one of the...

  • Finance Business Partner

    hace 3 semanas


    Santiago, Metropolitana, Chile Siemens Healthineers A tiempo completo

    ¿Quieres ayudar a crear el futuro de la salud? Siemens Healthineers es un lugar para personas que dedican su energía y pasión a esta causa mayor. Refleja su espíritu pionero combinado con nuestra larga historia de ingeniería en la industria de la salud en constante evolución.Te ofrecemos un entorno flexible y dinámico donde tienes el espacio para...


  • Santiago, Metropolitana, Chile Chilexpress A tiempo completo

    Te estamos buscando, te invitamos a ser el protagonista de los cambios del futuro junto a Chilexpress Porque #SomosChilexpress, empresa líder en el rubro de Logística y Distribución y destacada por el Premio MercoTalento 2023, buscamos a los mejores talentos para potenciarlos y seguir creciendo en conjunto. Por ese motivo, queremos invitarte a postular al...