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Líder Service Management

hace 4 meses

Santiago, Metropolitana, Chile Logicalis A tiempo completo

Es responsable de liderar y dirigir todas las tareas relacionadas con la gestión del servicio para garantizar la correcta entrega de este.

Debe asegurar el logro y mantenimiento de los estándares excepcionales de servicio, el desarrollo y la implementación de las políticas transversales para la resolución de las consultas de los clientes, la gestión y control de servicio para maximizar la satisfacción del cliente.


  • Asegurar la correcta entrega de los procesos de gestión con el servicio.
  • Ser el punto de central de coordinación transversal para toda la mejora del servicio
  • Responsable por el plan de mejoras y remediación de servicio
  • Responsable de la coordinación interna con todas las áreas de backoffice
  • Liderar y presentar en conjunto con SDM al cliente los planes definidos.
  • Aplicar, controlar y conservar actualizadas las políticas y procedimientos, con el objetivo de mantener un nível de servicio al cliente sobresaliente
  • Formula y comunica las políticas de Servicio, las medidas de desempeño y los estándares para la gestión, permitiendo una medición efectiva de los resultados del servicio al cliente.
  • Liderar el monitoreo y evaluación de las quejas de los clientes para asegurar una atención rápida y amable. Dar sugerencias a corto y largo plazo para corregir los problemas según sea necesario
  • Desarrolla el espíritu de equipo y capacidades multitarea dentro del equipo.
  • Desarrolla KPIs con miembros del equipo y monitorea el desempeño individual.
  • Identifica necesidades y oportunidades de capacitación para desarrollar un departamento funcional altamente calificado.
  • Identifica necesidades y oportunidades respecto de la mejora del servicio.

Qualificações

  • Título universitario tales como, ingeniero en informática, ingeniero industrial ingeniero en ejecución en informática.
  • Certificado ITIL
  • Experiência mínima de 5 años en cargos de similares.
  • Nível de Inglés medio.
  • Visión y Pensamiento estratégico.
  • Fuertes habilidades analíticas.
  • Creatividad e innovación
  • Habilidades de comunicación efectiva / comprensión interpersonal.
  • Habilidad para influir y negociar a un nível gerencial.
  • Orientado al cliente.
  • Orientado al logro, dinamismo e iniciativa.
  • Conocimientos del negocio, mercado, producto y proceso.
  • Habilidades de Presentación.
  • Gestión de Proyectos.
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Job Snapshot:

Employee Type:

  • Full-Time
    Location:Santiago de Chile, Chile
    Job Type:
  • Management

  • Experience:
  • Not Specified

  • Date Posted:
  • 2/7/2023