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Business Technical Service Analyst Ii
hace 7 meses
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
**TSYS, a Global Payments company, is the payment stack for the future and operating in more than 75 countries around the world, we process billions of card transactions each year.**
**As part of our growth as a card processor in Chile, we are looking for a Business Technical Service Analyst, with relevant experience in client facing roles, to be part of our team.**
**If you want more reasons for choosing us, we can help you**:
- Flexibility to work from home
- People centered environment
- Contact with teams from different countries
- Attractive policy of salary and benefits
**What Part Will You Play?**:
- Learns to establish a positive rapport with the client(s) to develop and maintain long-term relationships, to understand the client's business, their objectives and expectations, and to gain experience in acting as go-to person on all aspects of services and support for assigned relationships.
- Assists in the evaluation process of the client's business requirements, effort estimation, and guiding the client to utilize standard solutions while maximizing revenue.
- Participates in converting the client's business requirements into detailed technical specifications and learns how to present them internally and externally while securing requirement sign-off.
- Gains and maintains knowledge of how to identify critical business impact issues from Service Desk.
- Assists with documents and maintenance to the clients' system environments by keeping records of client functionality, environment, and client specific documentation while providing to more senior levels for review and feedback.
- Participates in release management between Service Desk, Compliance and Project as well as client activities such as Payment Card Industry audits and internal projects, ensuring that code release doesn't negatively impact client operations.
- Takes part in execution of simple project/development work plans and learns to revise them as appropriate to meet changing needs and requirements.
**Minimum Qualifications**:
- Relevant Experience or Degree in: Bachelor's degree in Information Technology or related field.
- Previous experience consulting with clients to meet business needs.
- Experience in requirements gathering, technical design and technical presentation.
- Advanced English level for speaking, listening and writing.
***Global Payments Inc. is an equal opportunity employer.
