Analista Customer Care

hace 3 semanas


Antofagasta, Antofagasta, Chile SALFA Salinas y Fabres S.A. A tiempo completo
Salfa te invita a formar parte de su equipo


Si eres un apasionado por el contacto continuo con personas, el desarrollo de proyectos y te interesa trabajar en un ambiente colaborativo y con 100% actitud positiva.

Esta oportunidad es para ti

¿Qué harás en esta posición?

  • Revisión de resultados mensuales de los indicadores de experiência de clientes de su sucursal y evaluaciones externas desarrolladas por las marcas representadas.
  • Definición conjunta de soluciones y planes de acción para trabajar oportunidades de mejora detectadas en punto anterior. Seguimiento de planes de acción implementados.
  • Capacitar al personal en las métricas de experiência de clientes utilizadas y reforzar los requisitos de los programas de las marcas representadas (SCH, SERnissan, WCD, otros).
  • Trabajar con el personal para concientizar sobre la importancia que tienen en el logro de los objetivos definidos.

¿Qué necesitas para postular?

  • Titulado de Ingenieria comercial, Ingenieria en administración de empresas o afín.
  • Conocimiento nível intermedio en Excel (manejo de tablas dinámicas).
  • Residencia actual en Calama.

Lugar de trabajo:
Calama.

Modalidad:
presencial


Te invitamos a formar parte de una de las 14 mejores empresas para trabajar en Chile (Encuesta Great Place to Work, 2021).


REQUISITOS Estudios mínimos:

Universitaria Carreras:

Requisitos Minimos:

  • Titulado de Ingenieria comercial, Ingenieria en administración de empresas o afín.
  • Conocimiento nível intermedio en Excel (manejo de tablas dinámicas).
  • Residencia actual en Calama.

CONTRATO Tipo de contrato:

Jornada Completa Duracion:

Jornada Laboral:
Jornada Completa
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