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**WINDY GAP — RETAIL SPECIALIST II**:
**Weaverville, NC**:
**Camping Commitment Statement**:
As a follower of Jesus Christ and a minister of His gospel, demonstrate a basic understanding of Young Life’s ministry strategy and participate in providing excellent camping experiences for individuals to encounter Jesus Christ and know the truth of God’s love for them.

**Mission & Authority**:
Through both continued formal training and direct experience, lead staff and foster an environment where guests, staff, and volunteers are well cared for using the cornerstones of excellence and service. This is a support role that works alongside the retail manager to learn all aspects of the Retail Department.

**Essential Duties**:
**Spiritual Formation**:_Intentionally provide opportunities for staff to grow deeper in their relationship with Jesus._
- Participate in opportunities for growing deeper in your relationship with Jesus.
- Demonstrate spiritual leadership by supporting spiritual health of department as directed by retail manager.
- With direction from manager, develop an annual personal spiritual growth plan.

**Attentive Hospitality**:_Equip servant leaders who anticipate and respond to the needs of our guests, staff and vendors, through Christ-like service._
- Demonstrate a posture of service that anticipates guest needs and responds with professionalism through intentional decisions and systems.
- Maintain professional written and verbal communication to serve staff, guests and vendors at camp.
- Demonstrate customer care by assisting customers with inquires and product selection.
- Show hospitality to all who serve and work within the department.

**Interpersonal Relationships**:_Help build relationships that reflect the character of God with guests, staff, vendors and neighbors to foster healthy community._
- Build relationships that reflect the character of God with guests, staff, vendors and neighbors to foster healthy community, and a welcoming environment.
- Maintain healthy communication while working with other departments at camp.

**Comprehensive Stewardship**:_Manage with integrity the finances, people, buildings and equipment that have been entrusted to our ministry._
- Show competency in financial stewardship and integrity.
- Develop and equip retail interns and volunteers to participate in comprehensive stewardship of retail centers.
- Participate in system development for specific retail centers; including inventory management, order tracking, financial awareness [Concur], and retail center appearance.
- Develop understating for equipment maintenance and operation as needed for retail centers
- Participate in weekly Guest Group Information meetings; developing appropriate retail hours based on guest group history and requests
- Utilize the LINK to schedule DIN, routine tasks and preventative maintenance.
- Talent Development: Through a consistent and accountable evaluation process, we identify and provide opportunities for staff in continuing education, leadership development, career-pathing and cross-training.
- Demonstrate a desire to grow through engagement in the Individual Development Plan process and participation in training and development opportunities.
- Develop understanding of operations in order to serve in retail manager’s absence.

**Talent Development**:_Through a consistent and accountable evaluation process, we identify and provide opportunities for staff in continuing education, leadership development, career-pathing and cross-training._
- Demonstrate a desire to grow through engagement in the Individual Development Plan process and participation in training and development opportunities.

**Embracing Excellence**:_Standing on the platform of national standards and metrics we gladly prepare an environment that glorifies Jesus Christ._
- Execute daily responsibilities with attention to the standards and metrics required for excellent camp operations.
- Ensure that retail areas are clean and ready for guests.
- Ensure that stock and supplies are at levels to meet guest needs and sales.
- Assist in re-orders as directed by Retail Manager.
- Receive merchandise for retail areas.
- Demonstrate and train proper food handling and storage guidelines.
- Assist in visual display of retail areas.

**Training Expectations**:

- Participate in Young Life Pace Call trainings.
- Engage with weekly camp meetings and spiritual development opportunities.
- Maintain ServSafe and First Aid/CPR certifications.

**Camp or Job Specific Working Conditions**:

- Hours will include evening and weekend shifts.
- Working conditions will include lifting up to 50lbs, squatting, kneeling and ladder use.
- Participate in camp events - which will include outdoor work environments.
- Acquire proper knowledge and use of cleaning chemicals.
- This position would primarily oversee Windy Gap's concessions (snack bar) oper