Analista de Servicios Técnicos | Technical Services Analyst

hace 6 meses

Santiago, Chile Wenco International Mining Systems A tiempo completo

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Wenco International Mining Systems una subsidiaria de Hitachi Construction Machinery (HCM), ofrece tecnologías innovadoras líderes en la industria a clientes en los sectores minero y de movimiento de materiales, permitiendo operaciones seguras y sostenibles.

A medida que Wenco continúa construyendo nuestra próxima generación de tecnología, necesitamos una amplia gama de profesionales para ayudarnos a alcanzar nuestros objetivos. Actualmente buscamos un Analista de Servicios Técnicos a tiempo completo para unirse a nuestro equipo en Santiago, Chile .

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Reportando al Gerente de Servicios al Cliente, la responsabilidad principal del Analista de Servicios Técnicos es brindar soporte remoto y en terreno de Nivel 1 a los clientes. También será responsable de brindar capacitación personalizada y en el aula a los clientes.

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Entregables Clave y Responsabilidades:

En la Oficina:

Brindar soporte oportuno por teléfono, correo electrónico y acceso remoto a los clientes existentes Mantener entornos de sistema duplicados de clientes existentes con fines de prueba y resolución de problemas Registrar / documentar todos los problemas del cliente hasta su resolución utilizando el sistema de seguimiento de problemas de Wenco Planificar y practicar para la implementación del sistema y proyectos de actualización Revisar y contribuir a la documentación del producto Realizar la 'función de soporte de primera línea' de Triage Desk.

En el Sitio:

Realizar implementaciones y actualizaciones exitosas Llevar a cabo inspecciones e informes del sitio en preparación de las implementaciones Coordinar los recursos del personal de la mina según sea necesario Proporcionar formación presencial y personalizada sobre el uso y la administración del sistema. Solucionar problemas de software, hardware y red.

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Experiencia y Conocimiento

De 3 a 5 años de experiencia en soporte para usuarios y administradores para un sistema de software de clase empresarial Conocimiento y experiencia sólidos con sistemas de gestión de flotas y productos de alta precisión y / o salud de la máquina La experiencia / conocimiento minero sería un activo Bases de datos SQL (capacidad de administración avanzada), OpenTSDB, InfluxDB (moderado) Sistemas de software en tiempo real Informática móvil Experiencia de red de Windows Entornos de máquinas virtuales Administración del servidor Linux (moderada) Administración del servidor de Windows (moderada) Sistemas globales de navegación por satélite con conocimiento de los sistemas cinemáticos en tiempo real Competencia y comprensión de las plataformas de hardware históricas y actuales de Wenco. Sólidas habilidades técnicas, analíticas y de resolución de problemas Gran capacidad para trabajar en entornos de alta presión (especialmente en el sitio en ubicaciones remotas del sitio de la mina) Capacidad para construir relaciones a largo plazo con los clientes.

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Educación y Elegibilidad

Diplomado en Electrónica, Ingeniería, Ciencias de la Computación, Mecatrónica o afines Disciplina de TI o minería o experiencia práctica a un nivel equivalente, preferiblemente en minería Se requiere un viaje extenso (debe tener un pasaporte válido y legalmente poder viajar internacionalmente si es necesario). Licencia de conducir válida

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¿Por qué unirse a Wenco?

Brindamos oportunidades de crecimiento profesional en una empresa global en rápida expansión Invertimos en capacitación continua y desarrollo profesional (tanto interna como externamente) para aprender las últimas tecnologías Ofrecemos a nuestros empleados un atractivo plan de participación en las ganancias que les recompensa por su arduo trabajo Tenemos un programa de referidos: trabaje junto a sus amigos y reciba de $3000 a $5000 (equivalente en moneda canadiense) por cada referencia exitosa Participamos activamente en la comunidad y nos unimos a diversos eventos de organizaciones sin fines de lucro Nos enorgullece nuestra cultura empresarial (en los últimos 5 años hemos obtenido entre un 97% y un 100% en nuestras encuestas de empleados sobre inclusión y diversidad en el lugar de trabajo) Amplio plan de beneficios, que incluye asesoramiento gratuito para ti y tu familia a través de nuestra línea telefónica de ayuda EAP, así como seguros de salud colectivos, de vida, catastróficos y dentales Ofrecemos mucho más

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Wenco mejora la eficiencia y la seguridad de los equipos de minería a cielo abierto del mundo a través de nuestros sistemas de gestión de flotas. Estamos comprometidos a proporcionar un entorno laboral estable pero emocionante para que los empleados individuales desarrollen y hagan crecer su carrera en la Compañía.

Wenco es un empleador que ofrece igualdad de oportunidades.

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Descargo de Responsabilidad

La información en esta descripción ha sido diseñada para indicar la naturaleza general y el nivel de trabajo realizado por los empleados. No está diseñado para contener o interpretarse como un inventario completo de todos los deberes, responsabilidades y calificaciones requeridas de los empleados asignados a este trabajo. No pretende ser un contrato de trabajo. Las descripciones de puestos están sujetas a cambios, lo que no necesariamente afecta la compensación.

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Debido al alto volumen de solicitudes recibidas, solo se contactará a los candidatos preseleccionados. Para ser considerado, asegúrese de adjuntar su currículum.

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Wenco International Mining Systems a subsidiary of Hitachi Construction Machinery (HCM), provides industry leading, innovative technologies to customers in the mining and material movement sectors, enabling sustainable and safe operations.

As Wenco continues to build our next generation of technology, we need a wide range of professionals to help us achieve our objectives. We are currently looking for a full-time Technical Services Analyst to join our team in Santiago, Chile .

Reporting to the Client Services Manager, the Technical Services Analyst’s main responsibility is to provide remote and on-site Tier 1 support to clients. They will also be responsible for providing one-on-one and classroom training to clients.

Key Deliverables and Responsibilities:

In Office:

Provide timely phone, email and remote access support for existing customers Maintain duplicate system environments of existing clients for testing and troubleshooting purposes Record/document all client issues through to resolution using Wenco’s issue tracking system Plan and practice for system implementation and upgrade projects Review and contribute to product documentation Perform Triage Desk ‘1st line support function’.

On Site:

Perform successful implementations and upgrades Conduct site inspection and reports in preparation of deployments Coordinate resources from mine staff as required Provide one-on-one and classroom training on the use and administration of the system Troubleshoot software, hardware and network issues.

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Experience and Knowledge

3 to 5 years of user and admin support experience for an enterprise class software system Solid understanding and experience with Fleet Management Systems and High-Precision and/or Machine Health Products Mining experience/knowledge would be an asset Databases SQL(advanced administration ability), OpenTSDB, InfluxDB (moderate) Real-Time software systems Mobile Computing Windows networking experience Virtual machine environments Linux server administration (moderate) Windows server administration (moderate) Global Navigation Satellite Systems with an understanding of Real Time Kinematic systems Competence and understanding of historic and current Wenco hardware platforms. Solid technical, analytical and problem-solving skills Strong ability to work in high-pressure environments (especially when on-site in remote mine site locations) Ability to build long term relationships with clients.

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Education & Eligibility

Diploma in Electronics, Engineering, Computer Science, Mechatronics, or a related IT or mining discipline or practical experience to an equivalent level, preferably in mining Extensive travel required (must have a valid passport and legally be able to travel internationally if required) Valid driver’s license

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Why Join Wenco? 

We provide opportunities for career-growth within a fast-scaling global company We invest in continuous training and professional development (in-house and external) to learn the latest technologies We offer our employees an attractive profit-sharing plan that provides them with the benefits of their hard work We have a referral program – work alongside your friends and receive from $3000 to $5000 (equivalent to Canadian currency) for each successful referral We are heavily involved in the community and join various events of non-profit organizations We pride ourselves on our company culture (over the last 5 years we have scored between 97% and 100% in our employee surveys on Inclusion and Diversity in the workplace) Extensive benefits plan, including free counselling for you and your family via our EAP helpline and collective Health, Life, Catastrophic and Dental insurances We offer much more

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