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Technical Services Analyst
hace 7 meses
As Wenco continues to build our next generation of technology, we need a wide range of professionals to help us achieve our objectives. We are currently looking for a full-time Technical Services Analyst to join our team in Santiago, Chile.
Reporting to the Client Services Manager, the Technical Services Analyst’s main responsibility is to provide remote and on-site Tier 1 support to clients. They will also be responsible for providing one-on-one and classroom training to clients.
**Key Deliverables and Responsibilities**:
**In Office**:
- Maintain duplicate system environments of existing clients for testing and troubleshooting purposes
- Record/document all client issues through to resolution using Wenco’s issue tracking system
- Plan and practice for system implementation and upgrade projects
- Review and contribute to product documentation
- Perform Triage Desk ‘1st line support function’.
**On Site**:
- Perform successful implementations and upgrades
- Conduct site inspection and reports in preparation of deployments
- Coordinate resources from mine staff as required
- Provide one-on-one and classroom training on the use and administration of the system
- Troubleshoot software, hardware and network issues.
**Experience and Knowledge**:
- 3 to 5 years of user and admin support experience for an enterprise class software system
- Solid understanding and experience with Fleet Management Systems and High-Precision and/or Machine Health Products
- Mining experience/knowledge would be an asset
- Databases SQL (advanced administration ability), OpenTSDB, InfluxDB (moderate)
- Real-Time software systems
- Mobile Computing
- Windows networking experience
- Virtual machine environments
- Linux server administration (moderate)
- Windows server administration (moderate)
- Global Navigation Satellite Systems with an understanding of Real Time Kinematic systems
- Competence and understanding of historic and current Wenco hardware platforms.
- Solid technical, analytical and problem-solving skills
- Strong ability to work in high-pressure environments (especially when on-site in remote mine site locations)
- Ability to build long term relationships with clients.
**Education & Eligibility**:
- Diploma in Electronics, Engineering, Computer Science, Mechatronics, or a related
- IT or mining discipline or practical experience to an equivalent level, preferably in mining
- Extensive travel required (must have a valid passport and legally be able to travel internationally if required)
- Valid driver’s license
Why Join Wenco?
- We provide opportunities for career-growth within a fast-scaling global company
- We invest in continuous training and professional development (in-house and external) to learn the latest technologies
- We offer our employees an attractive profit-sharing plan that provides them with the benefits of their hard work
- We have a referral program - work alongside your friends and receive from $3000 to $5000 (equivalent to Canadian currency) for each successful referral
- We are heavily involved in the community and join various events of non-profit organizations
- We pride ourselves on our company culture (over the last 5 years we have scored between 97% and 100% in our employee surveys on Inclusion and Diversity in the workplace)
- Extensive benefits plan, including free counselling for you and your family via our EAP helpline and collective Health, Life, Catastrophic and Dental insurances
- We offer much more
Wenco advances the efficiency and safety of the world’s surface mining equipment through our fleet management systems. We are committed to providing a stable yet exciting work place environment for individual employees to build and grow their career with the Company.
Wenco is an Equal Opportunity Employer.
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