Associate Field Service Technician

hace 4 semanas


Santiago, Chile Diebold Nixdorf A tiempo completo
Resumen del puesto: Instala, depura y proporciona mantenimiento técnico para hardware y software de productos y componentes, principalmente en las instalaciones del cliente. Proporciona inspección programada, limpieza y otros servicios y realiza reparaciones menores de productos dentro de un territorio asignado. Inspecciona los productos para su correcto funcionamiento y resuelve los problemas observados y/o escala de acuerdo con el procedimiento establecido. Programa los servicios, completa toda la documentación requerida y trabaja con los clientes para garantizar la satisfacción con la prestación del servicio y la comprensión de la funcionalidad del producto. Principales responsabilidades: Gana familiaridad con las prácticas y procedimientos de Field Service Technician Con orientación y / o en conjunto con técnicos más experimentados realiza cualquiera o todos los siguientes: Manejo de incidentes Utiliza herramientas de diagnóstico para realizar la resolución de problemas a través de un análisis detallado de fallas de hardware y software Realiza reparaciones de hardware a nivel de componente Limpia y ajusta componentes mecánicos Configura e instala el software aplicable. Mantenimiento preventivo Realiza comprobaciones rutinarias de acuerdo con procedimientos documentados Recarga los consumibles según las indicaciones Cualificaciones necesarias: Al menos 1 año de experiencia en un puesto similar o reparación mecánica electrónica
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