Senior Field Service Technician
hace 2 semanas
**Senior Field Service Technician**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
Executes service work as per work instructions and in accordance with ABB standard processes, quality standards, and safety guidelines. Delivers quality customer service to satisfy customers.
**Your responsibilities**:
- Contributes to customer satisfaction by planning and executing service work as per customer order and expectation(s).
- Displays clear understanding of sense of urgency and care in their own area of responsibility.
- Ensures customer retention by delivering superior customer experience and effectively communicating service work timeline and expectations.
- Works with the customer (while on-site) to identify opportunities to improve the customer’s operations and eliminate pain points.
- Utilizes the local practices to notify the account team about the opportunities.
- Performs field service tasks, identifies technical issues, and performs analysis through remote or on-site activity in service categories and products for which they are certified to perform.
- Utilizes all relevant tools.
- Prepares material lists needed for service activity and ensures that all materials, parts, and equipment are available and of appropriate quality for service activities.
- Plans and executes work on a first-time right approach with customers, and ensures the job is done on time and as per quality standards.
**Your background**:
- Bachelor´s Degree in Electrical, Chemical, Electronics instrumentation or similar experience.
- Eight years of experience working in similar positions.
- Experience working with ABB equipment.
- Experience in classical instrumentation and gas analyzers.
- Intermediate English level
- Customer oriented, proactive, self.driven, ownership and resilient.
- Availability to travel.
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