Field Service Representative

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**The Boeing company** is currently seeking a **Field Service Representative**, reporting to Regional Manager, to support our airline customers. This position will be based in **Santiago, Chile** at **Arturo Merino Benítez International Airport** (SCL).

**Position Responsibilities**:

- Provides airline operations support and maintains Boeing presence at customer location;
- Monitors fleet status and operational issues. Reviews aircraft and fleet reliability issues and develops solutions. Provides technical and operational guidance to customers;
- Represents Boeing and customer on internal/external issues;
- Identifies opportunities to leverage Boeing products and services;
- Develops action plans, coordinates resources to provide solutions and resolve Aircraft On Ground (AOG) situations;
- Validates or reviews effectiveness of company provided solutions, takes corrective action, and develops recommendation for process/product improvements;
- Develops and conducts targeted training;
- May be required to perform some administrative legal tasks for the Boeing entity in Chile.

**Daily responsibilities will include but are not be limited to**:

- Contributes to the development of strategy and support plans to achieve customers’ operational objectives. Deploys and monitors support plan and takes action to meet performance objectives;
- Provides guidance and consultation to customers related to a broad range of technical and operational issues. Conducts on-site in-depth research of Boeing and customer data to resolve a broad range of issues and provide responses. Consults with Boeing resources on technical support and status. Assesses response effectiveness;
- Conducts root-cause analysis on customer and Boeing fleet operational data to identify/evaluate trends and opportunities to increase dispatch reliability. Reviews customer maintenance operations/ programs and provides recommendations to improve efficiency and increase aircraft availability. Conducts process improvement projects to increase customer self-sufficiency and/or reduce the demand for support;
- Provides input to Sales teams to identify opportunities to leverage Boeing products and services to meet customer specific requirements;
- Coordinates with many internal Boeing organizations to ensure seamless support is provided to address customer issues, and coordinates meetings between customer and Boeing representatives when necessary;
- Provides visibility of significant customer in-service problems and opportunities to Boeing stakeholders;
- Maintains situational awareness and provides visibility of management level customer concerns;
- Coordinates resolution of spare parts delivery and warranty claims processing issues. Provides technical and operational content for spares and warranty issues;
- Maintains location-specific data and provides customer reports for Boeing visibility;
- Helps implement aircraft entry-into-service plans for new model deliveries;
- Provides training and assistance with issues related to the maintenance, operations, troubleshooting, fault rectification, and deferring Minimum Equipment List (MEL) items for aircraft;
- Provides hands-off assistance to customer in turn-around and dispatch of aircraft on the flight line.

**Employer will not sponsor applicants for employment visa status.**

**Basic Qualifications (Required Skills/Experience)**:

- Solid experience in aviation industry;
- Bachelor’s Degree (or higher) in Engineering or FAA (Federal Aviation Administration) /EASA (European Union Aviation Safety Agency) Avionics or Airframe & Power Plant licenses or equivalent is required;
- Must be fluent both verbal and written English and Spanish;
- Must be willing and able to travel both domestically and internationally;
- Must be legally authorized to work in Chile.

**Preferred Qualifications (Education/Experience)**:

- Experience with 787, 777and 767 aircraft.

**Relocation**:
**Additional Information**:
Please also submit a CV or resume written in English.

**Equal Opportunity Employer**:
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.