Field Service Manager

hace 3 semanas

Región Metropolitana de Santiago Chile Marel A tiempo completo

Field Service Manager Position Summary The Manager Field Service is responsible for leading the local field service team, ensuring all service demands are fulfilled with excellence and fully aligned with global processes and regional/divisional strategies. This role ensures team capability, process discipline, and a strong customer experience through effective execution and continuous team development. Main Responsibilities Lead and manage the Field Service team, ensuring high performance, KPI alignment, and adherence to global processes. Ensure installations, planned maintenance, repairs, emergency support, and special projects are delivered on time, within budget, and with complete reporting. Maintain and update the skills matrix, identifying gaps and creating development plans for short and long‑term needs. Oversee Health & Safety (HSE) training, compliance, accident investigations, and reporting. Monitor and ensure proper use and maintenance of tools, test equipment, vehicles, and company assets. Conduct team communication meetings, performance reviews, and manage HR actions such as hiring, promotions, development plans, and disciplinary measures. Ensure fast and accurate reporting of all service activities to support timely invoicing, cost allocation, statistics, and product/service improvement. Support field engineers on‑site when required and represent the company professionally during customer visits. Collaborate with regional, divisional, and global teams and with Innovation for new product introductions and technical alignment. Manage service escalations, ensuring effective communication and minimal customer impact. Travel frequently as required. Skills & Competencies Strong leadership, team management, and employee motivation. Effective decision‑making and ability to manage priorities and deadlines. Excellent communication and stakeholder management skills. Strong understanding of field service operations and customer satisfaction principles. Ability to quickly learn company products, technologies, and internal processes. Education & Experience Degree in Mechanical or Electrical Engineering (or equivalent experience). Proven experience in Field Service Management, preferably in equipment/software manufacturing; food industry experience is a plus. Advanced proficiency in English (written and spoken). Previous experience in team leadership. Resource management training is an advantage. Seniority level Mid‑Senior level Employment type Full‑time Job function Other Industries Machinery Manufacturing Santiago, Santiago Metropolitan Region, Chile #J-18808-Ljbffr

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