Customer Engagement Associate

1.066.824. That’s the number of patients we reached in 2021. We want curious, courageous and collaborative people like you to join our inspiring environment. Here you’re given opportunities to make a genuine impact on our patient driven mission. Here you’re surrounded by people who share your determination to tackle the world’s toughest medical challenges. Did you ever imagine how many lives could be touched by your daily work?
- The people we serve need you to achieve the extraordinary. That´s why at Novartis we empower you to bring your best self; we value your diversity of thought and trust your ability to make things happen.-
**Your responsibilities**:
Your responsibilities include, but are not limited to:
- Engage with Medical Experts (MEs) to educate on medical/scientific information
- Ensure appropriate identification/mapping of MEs/ Key Accounts including identification of opportunities to involve MEs when a specific medical need is identified to provide support
- Develop and execute ME engagement plans to effectively prioritize and strategically engage MEs aligned with country strategy.
- Inform and shape medical strategy by collecting impactful insights from MEs
- Support Novartis clinical research programs, optimize trial execution and provide scientific educational support to potential and actual study sites in collaboration with clinical operations.
- Facilitate Investigator Initiated Trial (IIT) process upon investigator request. Serve as a medical resource to field matrix colleagues.
- Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt
- Respond to unsolicited requests for information from MEs. Distribution of marketing samples (where applicable)

**Commitment to Diversity & Inclusion**:

- Novartis is committed to building an outstanding, inclusive work environment and diverse team’s representative of the patients and communities we serve._

**Minimum requirements**

**What you’ll bring to the role**:

- Scientific background: Medicine, Microbiology, Biotechnology, or related.
- At least 3-4 years of relevant experience working within the pharmaceutical industry
- Experience in Cardiology therapeutic area is desired
- Strong customer orientation
- English at a fluent level

**You’ll receive**:
Competitive salary, annual bonus, life insurance, home office policy, flexible working arrangements, birthday day-off, maternity and paternity leave, subsidized dining facilities, health and dental insurance, employee recognition scheme, Gympass, and virtual self-development tools.**Why consider Novartis?**

21.000. That’s how many people Novartis hires globally every year, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives. We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working. We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying**Imagine what you could do at Novartis**

**Commitment to Diversity & Inclusion**:
Novartis is committed to building an outstanding,inclusive work environment and diverse team’s representative of the patients and communities we serve.-
**Division**
- PHARMA

**Business Unit**
- LACAN PHARMA

**Country**
- Chile

**Work Location**
- Región Metropolitana

**Company/Legal Entity**
- Novartis Chile S.A

**Functional Area**
- Research & Development

**Job Type**
- Full Time

**Employment Type**
- Regular

**Shift Work**
- No

**Early Talent**
- No