Patient Experience Manager

hace 4 días

Santiago de Chile Novo Nordisk A tiempo completo

Patient Experience Manager

**Category**:Commercial Marketing

**Location**:Santiago, Región Metropolitana, CL

**The Position**
- As a Patient Experience Manager at Novo Nordisk, you will:
- Identify and implement initiatives to improve patient interactions with Novo Nordisk channels and services during their entire treatment journey.- Create and execute campaigns that focus on patient pains, needs and preferences (such as communication, different support contents, support and communication channels, services and others).- Collect and analyse patient feedback to identify areas for improvement.- Stimulate and promote the patient-centric mindset in the teams by sharing good practice.- Track and report on key performance indicators related to patient experience (NPS, CSAT, CES, Stay time and other relevant metrics).

**Qualifications**- Bachelor's degree in Marketing, Business Administration, Health, or a related field.- 3 - 5 years of experience in Patient or Customer Experience management within the pharmaceutical, healthcare or other services industry; & overall +6 years adding experience in other similar or related roles.- Minimum of 2 years as people manager.- Proven track record in developing and implementing patient-centric strategies; experience in market research and data & consumer trends analysis.- Familiarity with Experience metrics (NPS, CSAT, CES, etc.).

**About the Department**
- The position is based in Chile. Our team is dedicated to enhancing patient experiences and outcomes through innovative strategies and a patient-centric approach. We foster a collaborative and dynamic atmosphere where every team member's contribution is valued and essential to our success.

**Working at Novo Nordisk**
- At Novo Nordisk, we don’t wait for change. We drive change. We’re a dynamic company in an even more dynamic industry, and we know that what got us to where we are today is not necessarily what will make us successful in the future. We embrace the spirit of experimentation, striving for excellence without fixating on perfection. We never shy away from opportunities to develop, we seize them. Working at Novo Nordisk is working toward something bigger than ourselves, and it’s a collective effort. Novo Nordisk relies on the joint potential and collaboration of its more than 64,000 employees to change the lives for the better for millions of patients living with diabetes and other chronic diseases. Together, we go further.

**Contact**

**Deadline**
- We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
- At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in.
- Together, we’re life changing.

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