Quality & Experience Manager Latam

hace 7 días

Santiago de Chile Cornershop by Uber A tiempo completo

Cornershop by Uber es una app de servicio de entrega a domicilio que te da tiempo libre, ya que tus pedidos de supermercados y tiendas especializadas se entregan directamente en tu puerta. Somos una empresa de rápido crecimiento que opera en Chile, Brasil, Perú, Colombia, México, Costa Rica, Estados Unidos y Canadá, y desde nuestra adquisición por Uber, seguimos creciendo. Relanzada bajo nuestra nueva marca Cornershop by Uber, buscamos hacer crecer nuestro equipo. Así que, si quieres trabajar en un entorno innovador, con una cultura de startup, gente que vive de dad jokes y el buen humor, tu lugar está con nosotros

Now we're going to switch to English because we need you to feel comfortable reading and speaking it

Want to join a fun, dynamic and multilingual team who are passionate about puns, avocados and providing 5-star level service to our Shoppers and customers? You’ve come to the right place At Cornershop by Uber, we value each and every one of our employees, and we’re looking for a new Quality & Experience Manager LATAM to bring along for the ride.

Central Ops oversees everything we need as a company to function and ensures that orders can be placed correctly by users. Central Ops controls and supports the operations done in every country for Catalog, Shopper and Support Ops. The Quality & Experience Manager Latam is key to guarantee our value prop as a high quality service app for both customers and shoppers.

**What will you do?**:

- Contributing to earnings costs, benefits costs and Shopper-related costs.
- Keeping in constant communication with local and central teams for matters related to Shopper Operations.
- Planning various analytics functions, developing initiatives, and managing tasks defined by the Head of Shopper Ops LATAM.
- Aligning with central and local teams to establish targets and an overall strategy for quality/experience.
- Leading a team of Quality Coordinators (including Quality Agents) together with an Earning & Experience Coordinator (including agents), as well as a large area within the Shopper Ops Latam region.
- Prioritizing different responsibilities while taking into account varying demands according to each region.
- Assessing the risk and urgency of assigned tasks to help each region achieve quality and experience related targets.
- Creating and fulfilling a general strategy for Shopper Ops, while supporting the Head of Shopper Ops LATAM in achieving their quarterly goals.

**What do you need to apply?**:

- Experience leading teams and managing projects.
- Flexibility and ability to adapt.
- Excellent communication and interpersonal skills.
- Strong skills in organization, planning, project management and strategic thinking.
- Excellent research and analytical capabilities.
- Advanced level of English.
- Intermediate level of Portuguese.
- En Cornershop, estamos enfocados en promover un ambiente laboral inclusivo y accesible, donde todas las personas se sientan valoradas, respetadas y apoyadas. Continuamos construyendo una fuerza de trabajo que refleje la diversidad de nuestros clientes y comunidades en donde vivimos y servimos._
- Si necesitas una adaptación para completar el proceso de aplicación, envía esa información aquí o avísale directamente a nuestro equipo._

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