Help Desk Technician Ii

Company Description

About us, but we’ll be brief

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been listed as one of the 100 “World’s Most Innovative Companies” by Forbes Magazine.

**Job Description**:
**Role**:
This role is a Service Desk Technician supporting Experian’s North American Contact Center, also known as the MCE.

**Responsibilities**:

- Escalate trouble tickets when required
- Manage tickets in a timely manner, including opening, updating, and closing
- Establishes and maintains effective lines of communication with end-users throughout the lifecycle of their issue or service request
- Work and interface with end users on a daily basis. Install, configure, and support client workstations and laptops
- Assist Systems Administrators, Manager and Director in specific project tasks as directed
- Management inventory of equipment
- Reimage laptops as needed
- Other tasks as assigned

**Skills**:

- Must be able to demonstrate the ability of maintaining privacy and confidentiality, critical thinking skills, follow company policies and procedures
- Must have strong customer focus, a demonstrated ability to work within a team of service-oriented individuals and excellent customer service skills
- Must be able to manage multiple priorities and track own activities and tasks; performing work as prioritized by supervisor, and escalating conflicts and issues appropriately and in a timely manner
- Ability to take direction well and follow detailed instructions
- Experience working within a technology support organization
- Analytic skills in a call center environment desired
- Proficient in Microsoft Office Suite
- Professional and courteous communication skills (both oral and written skills)
- Experience with JIRA and Confluence, OKTA, and MS Active Directory a plus

**Qualifications**:
**Requirements**:

- High School Diploma or GED
- Ability to plan, organize, and implement projects in a timely manner
- Ability to work in a high energy, fast paced environment
- Ability to research, review and act independently when needed

Additional Information
**Culture at Experian**

**Our uniqueness is that we truly value yours.**

Experian's culture, people, and environments are key differentiators. We take our people's agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognitions, volunteering... the list goes on

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here
- Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is _**_The Power of YOU_**_ and it ensures that we live what we believe._

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here
- Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is _**_The Power of YOU_**_ and it ensures that we live what we believe._