Sr Cloud Solution Architecture Manager, Modern Work

With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience. As a Cloud Solution Architect Manager, you will lead a team of people who enable customers to achieve their outcomes, based on their investments in Microsoft technology. Leveraging your business and technical expertise, you will coach the team to ensure customers get value from their MS investments such as M365 Enterprise solution and Unified support investments. As a hands-on manager, you will lead by example through direct involvement with customers. This opportunity will allow you to accelerate your career growth, honing your leadership skills, and deepening your Cloud expertise. This role is flexible in that you can work up to [50% / up to 100% from home / This role is Microsoft onsite only]. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. **Responsibilities**: **Customer Centricity** - Customer Satisfaction - Lead your team to deliver positive Customer Satisfaction, and coach them to become trusted advisors to customers and partners, by leveraging Modern Work expertise to enable defined Customer Success Plan outcomes. - Customer/Partner Insights: Coach the team to provide feedback & insights from customers/partners back to the relevant MS teams including Product Groups, to enable continuous improvement. Business Impact - Manage the consumption business of Solutions and Support to achieve the business goals and deliver customer value: Coach the team to develop opportunities to drive Customer Success business results by working with business and technical decision makers to ensure they understand Microsoft’s Modern Work value proposition and get value from their investment in the Microsoft technology through deep business understanding of the solution plays and customer scenarios for your solution area. Drive usage growth of "Modern Work" workloads (Microsoft 365 with a focus on Microsoft Teams Platform, Phone & Rooms) thru Customer Success excellence; reducing competitive threat. **People Leadership** - Model our culture and values by leading your team consisting of various roles (CSA/CE/CSM) through change, helping them understand the business model and/or role changes - Coach your team on driving customer outcomes to help your team adapt and learn - Care for your team by engaging in skills and capability discussions, understanding each individual's unique talents, and building the right mix of skills to achieve your business goals Technical Leadership - Learn It All: Role model the Self Learner mindset through continuous alignment of individual & team’s skilling to team/area demands and Customer Success goals - Accelerate customer outcomes: Coach your team to engage in relevant communities to share expertise, contribute to IP creation, priotitize IP re-sure and learn from others to help accelerate your customers transformation journey. **Qualifications**: **Required/Minimum Qualifications**: Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. **Additional or Preferred Qualifications**: Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 12+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting **Professional Experience**: - Cross Group Collaboration: Passion for making others successful by partnering with all required Microsoft stakeholders in the subsidiary to drive role clarity and effective cross-team collaboration. Help resources connect to their relevant internal stakeholders and build positive relationships across other Microsoft leadership roles. - Leadership: Lead by example via deep, direct involvement in customer engagements and a "showing by doing" mindset. - People Mgmt: Ability to support, coach and enable to ensure effe