Cloud Solution Architecture

**Cloud Solution Architecture**:
Santiago, Chile

Date posted

**Oct 06, 2025**
- Job number

**1887867**
- Work site

**2 days / week in-office**
- Travel

**0-25**%**
- Role type

**Individual Contributor**
- Profession

**Customer Success**
- Discipline

**Cloud Solution Architecture**
- Employment type

**Full-Time**

**Overview**:

- Be the force that ignites transformation for our Enterprise customers as a Cloud Solution Architect in the cross functional Customer Success team in Hispanic America. In this pivotal role, you’ll champion the adoption of Azure and AI, guiding organizations to breakthrough outcomes and lasting impact. Partner with visionary experts in your team, shape complex digital architectures, and empower innovation—helping every customer discover what’s possible in the era of AI.

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

This opportunity will allow you to:

- Accelerate your career by working on high-impact AI and app innovation projects.
- Deepen your expertise in AI agents, cloud-native development, and enterprise architecture.
- Influence market leaders and drive AI adoption across industries.
- In this role, you will partner with customers to drive the large-scale adoption of AI and cloud technologies, using a programmatic approach to accelerate transformation across their business. You will elevate our collaboration by leveraging the Microsoft Unified support model, ensuring our engagements deliver both technical depth and strategic value. Your focus will include identifying and growing value-generating opportunities where customers can truly benefit from the capabilities of the cloud. As a Cloud Solution Architect, you will seamlessly navigate between deep technical architecture discussions and strategic C-level conversations, adapting your communication to effectively engage diverse stakeholders. This opportunity will allow you to accelerate your career growth, deepen your business and technical acumen, and develop key skills in both customer engagement and innovation leadership.

**Qualifications**:
**Minimum Qualifications**
- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 5+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software
- 5+ years experience working in a customer-facing role (e.g., internal and/or external).
- 5+ years experience working on technical projects.
- Technical certifications in cloud (e.g., Azure, Amazon Web Services, Google, security certifications).
- Deep experience in enterprise-level cloud and hybrid infrastructures, DevOps principles, platform engineering, and solution design. Skilled in development using.NET, Java, JavaScript/Node.js, or Python and associated frameworks.
- Demonstrated leadership abilities, including executive presence, strong influencing skills with customers regardless of authority, and proven experience leading end-to-end transformational processes.

**Responsibilities**:

- Support customer skilling by making skilling recommendations or delivering technical discussions, workshops and other cloud readiness activities and ensure that solution exhibits performance, security, scalability, maintainability and reliability upon deployment.
- Drive customer/partner relationships to anticipate, identify, escalate, and work to resolve technical blockers to accelerate consumption and solution implementation and proactively uses knowledge of the products, services, and value propositions of Microsoft and its competitors in customer/partner conversations to identify growth opportunities based on knowledge of customer/partner needs.
- Share ideas, insights, and strategic technical input with technical teams and internal communities as well as participate in external technical community events (e.g., conferences, seminars, technical meetups, Webcasts, blogs, hackathons) and generate new ideas for changes and improvements to existing intellectual property (IP), technologies, and processes for designated customers/partners so as to drive opportunities for IP reuse, best practice sharing and consumption acceleration.
- Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
- 

Industry leading healthcare
- 

Educational resources
- 

Discounts on products and services
- 

Savings and investments
- 

Maternity and paternity leave
- 

Generous time away
- 

Giving programs
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Opportunities to network and connect