Customer Success Manager

hace 2 días

Santiago de Chile Rockwell Automation A tiempo completo

Job Description

The Customer Success Manager is responsible for a portfolio of site-based or multisite-based accounts to ensure that their customers achieve intended business outcomes with Rockwell Automation’s subscription and services contracts. Responsible for ensuring effective technology and services adoption leading to high, on-time renewal rates and expansion of Annual Recurring Revenue (ARR).

Key Responsibilities:

- Responsible for the management and Annual Recurring Revenue Target (ARR) associated to all contracts and software subscriptions within portfolio of site-based accounts.
- Responsible for using data and workflow information from Customer Success Platform (Gainsight) to execute Onboarding, Adopt, Expand and Renewal motions relevant to each account in portfolio.
- Translates available customer data contained within Customer Success Platform and other sources into value delivered to customer by engaging in Services contracts and software subscriptions.
- Responsible for understanding customer data and insights to recommend changes or additions to existing contract and subscription scope that can improve the outcomes a customer can obtain. Use such recommendations to initiate an Expand Motion in conjunction with Sales/Business Development Leads.
- Foster a teaming environment with Sales, Delivery and Distributor team members on behalf of customer. Collaborate with team members to ensure an optimal customer experience.
- Provide feedback to the portfolio team to ensure customer feedback is built into service offerings.

**Requirements**:

- Bachelor’s degree in Business Administration, Engineering or related fields.
- 4-5 years of work experience in working with customers in a commercial and/or technical capacity.
- 4-5 years of work experience in the Automation and control industry.
- Commercial acumen. Ability to collaborate and build trust with Sales/Business Development.
- Fluent in English.
- Availability to travel up to 30% Internationally and nationally.

Applications are open until August 25.

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