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Graduate Customer Success Manager
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Join or sign in to find your next job Join to apply for the Graduate Customer Success Manager role at Canonical 3 days ago Be among the first 25 applicants Join to apply for the Graduate Customer Success Manager role at Canonical The role of a Customer Success Manager at Canonical Customer success is a strategic department at Canonical, aimed at reducing risk and churn, facilitating product adoption, and supporting expansion within existing accounts. Customer Success Managers (CSMs) build trust with their assigned customers, providing excellent experience navigating Canonical's offerings. They understand customer objectives and leverage internal and external capabilities to address pain points, align expectations, and develop collaboration roadmaps. We are expanding our Customer Success team to deliver thoughtful, precise interactions across our product portfolio, from Ubuntu to open source infrastructure and applications. This role is an entry point into the CSM organization. While primarily focused on the Tech segment, including store customers, you will also manage an assigned portfolio. Ubuntu attracts thousands of new users monthly, and our goal is to ensure a top user experience through problem-solving, onboarding, enablement, and value realization. You will collaborate with other teams and engage with a diverse user base to identify future champions. Location: This role is remote worldwide. What your day will look like Supporting customers by resolving ticket requests. Enhancing documentation on problem-solving, Q&A, and onboarding materials. Driving campaigns targeting multiple customers via digital touchpoints. Identifying high potential and high-risk customers from new onboardings. Onboarding new customers and introducing them to products like Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, and data applications. Collaborating with Sales and Support to develop engagement plans aligned with customer objectives. Engaging with your customer portfolio to identify risks. Collecting and formatting customer feedback for product team review. What we are looking for in you Customer-facing experience Empathy and a natural drive to help others Passion for technology, especially Ubuntu Excellent presentation skills Strong organizational skills for documentation management Team player capable of cross-department collaboration Additional skills that you might also bring Proficiency in languages such as Japanese, Korean, Spanish, Portuguese, German, French, or Italian, alongside excellent English skills. What we offer you Our compensation considers location, experience, and performance, with annual reviews and bonuses. Benefits include: Remote work with biannual in-person team sprints USD 2,000 annual learning and development budget Annual compensation review Recognition rewards Paid holiday leave, maternity, and paternity leave Employee Assistance Programme Travel opportunities and upgrades for company events About Canonical Canonical pioneers in open source, publishing Ubuntu and supporting AI, IoT, and cloud platforms. We hire globally, uphold high standards, and promote excellence. Since 2004, we have operated as a remote-first company, encouraging innovative thinking, skill development, and professional growth. Canonical is an equal opportunity employer We value diversity and are committed to a workplace free from discrimination. All applications are given fair consideration regardless of background or identity. Seniority level Entry level Employment type Full-time Job function Other Industries Software Development #J-18808-Ljbffr
