Customer Success Manager

**Build your future with Sovos.**

If you are looking for an opportunity where career-minded professionals can achieve success while bringing their best and whole selves to work each day, Sovos may be the company you have been looking for. Employees at Sovos operate on the leading edge of digital technology while working to improve lives and the communities in which we live and work. When we say Solve Tax for Good, we mean For Good in every sense of the word. Our organizational commitment is to provide a place where employees can thrive and progress in their careers while having the support behind them that only a global company can offer.

Sound like this might be the opportunity you have been looking for?

It’s not about what you have done somewhere else, it’s all about what you are capable of doing here.

**The Work You'll Do**:
The Customer Success Manager proactively engages with customers to ensure they are getting value out of Sovos products and services and helps lead them to successful outcomes. The Customer Success Manager is an internal advocate for Sovos customers, provides access to the right Sovos resources and assists with implementing the resolution to issues. The Customer Success Manager is the primary point of contact with our customers and assists with coordinating other internal teams - including Sales, Marketing, Product Management and Client Operations.
- More specifically you will:_
- Understand business priorities, technology landscape and internal stakeholders
- Conduct recurring business reviews with customers
- Monitor Customer Health, including risk indicators and opportunities for growth
- Develop and facilitate customer engagement plans, including coordinating resources for training and projects to improve adoption
- Promote available content - including webinars, best practice guides, user guides, and the Sovos online portal
- Reinforce important communications about Sovos products, including releases
- Drive renewal readiness through internal coordination and customer engagement
- Facilitate escalation management and issue resolution
- Build and maintain strong working relationships with colleagues in sales, client operations, product management and marketing to collaborate on customer priorities
- Participate in the implementation of select projects and initiatives

**What We Need From You**
- 1-2 years’ experience in customer-facing roles (ex. services, support, sales) preferred
- Ability to manage strict deadlines and work independently
- Effective communication skills at all levels - including with senior management and technical personnel

**What Does Sovos Offer You?**
- The tols to enhance your life - because we want you to enjoy your life outside of work and inside_
- Mentoring Programs
- Management Bootcamps and Development Trainings
- Yearly performance reviews where compensation and performance are assessed and rewarded generously
- Clear paths for growth within our roles (but we know that career development can be like a spider web, not a ladder - we give you the tools to move outside of your career as well
- Generous time off and benefits

Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.

**Company Background