Head of Customer Relations

hace 2 días

Santiago, Metropolitana, Chile FLSmidth A tiempo completo
  • Please submit CV/Resume` in English

Key Individual Accountabilities:

The
Head of Customer Relations
is responsible for overseeing the execution of both customer engagement strategies and demand planning activities. This role is responsible for driving high-impact interactions with key customers while ensuring internal alignment across commercial, operational, and service functions to meet those customers' evolving needs.

Operating at the intersection of customer relationship management and demand planning, the role ensures that customer satisfaction, loyalty, and operational efficiency are consistently achieved. This is done by aligning customer demand with regional sales goals, global business centers (GBCs), regional service line management (RSLM), and professional services. The manager acts as both a strategic partner to customers and an internal champion for planning excellence, working cross-functionally to turn insights into actions that improve performance, reliability, and service delivery across the mining equipment lifecycle.

This position requires a blend of customer service expertise, strategic foresight, industry knowledge (especially in mining and heavy equipment), and operational acumen. The individual must be capable of leading a team, fostering collaboration, and continuously improving how customer needs are forecasted, planned, and fulfilled.

Key Skills & Competencies:


•Leadership & Team Management: Ability to manage and motivate a diverse team of customer relations representatives while fostering a customer-centric culture.


•Sales & Customer Service Expertise: In-depth knowledge of sales processes, customer relationship management, and service excellence.


•Demand Planning & Forecasting: Strong understanding of demand forecasting, inventory management, and resource allocation.


•Drive the forecasting process for contracted / high-selling items, gaining sign-offs from Customer / Service Line Managers / Account managers


•Analytical Thinking: Ability to analyze sales data, forecast trends, and provide actionable insights to improve performance.


•Communication & Interpersonal Skills: Strong verbal and written communication skills with the ability to engage effectively with both customers and internal teams.


•Problem Solving: Ability to address complex customer issues, resolve conflicts, and make decisions that align with business objectives.

Key Performance Indicators:


•Win rate and establishment of PLA´s


•Revenue growth


•Overall reduction in lead time


•Customer satisfaction

As an equal opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is. In our commitment to equal opportunity and eliminating bias, we kindly request that you exclude personal information such as age, ethnicity, marital status, number of children, and photographs from your application materials.

FLSmidth is the leading supplier of engineering, equipment and service solutions to customers in the mining and minerals industries – for more information please visit

  • Head of Customer Relations

    hace 2 días

    Santiago, Metropolitana, Chile FLSmidth A tiempo completo

    Key Individual Accountabilities:The Head of Customer Relations is responsible for overseeing the execution of both customer engagement strategies and demand planning activities. This role is responsible for driving high-impact interactions with key customers while ensuring internal alignment across commercial, operational, and service functions to meet those...

  • Head of Customer Experience

    hace 6 días

    Santiago, Metropolitana, Chile Emprende S.P.A. A tiempo completo

    Buscamos un Head of Customer Experience (CX) apasionado por transformar la relación con nuestros clientes en una experiencia única y memorable. Será responsable de diseñar, implementar y liderar la estrategia de CX para nuestras marcas, asegurando que cada punto de contacto —desde la atención hasta la postventa— genere satisfacción, lealtad y...

  • Head of Marketing

    hace 7 días

    Santiago, Metropolitana, Chile Parrotfy - ERP en serio simple - A tiempo completo

    Buscamos Head of Marketing para En Parrotfy, estamos revolucionando la forma en que las PYMES gestionan su contabilidad, impuestos y operaciones con tecnología y automatización.Estamos buscando un Head of Marketing con experiencia en SaaS enfocado en PYMES, capaz de liderar nuestra estrategia de marketing digital, generación de demanda,...

  • Head de Customer Experience

    hace 4 días

    Santiago, Metropolitana, Chile Talents A tiempo completo

    Job DescriptionLA EMPRESA:Innovadora empresa del sector de servicios, enfocada en entregar una experiencia excepcional a sus clientes B2B y B2C, con un equipo comprometido con la excelencia operativa y la mejora continua, busca incorporar un Head de Customer Experience que lidere la experiencia del cliente desde una perspectiva integral.Si buscas formar...

  • Head de Customer Experience

    hace 6 días

    Santiago, Metropolitana, Chile Talents A tiempo completo

    Job DescriptionLA EMPRESA:Innovadora empresa del sector de servicios, enfocada en entregar una experiencia excepcional a sus clientes B2B y B2C, con un equipo comprometido con la excelencia operativa y la mejora continua, busca incorporar un Head de Customer Experience que lidere la experiencia del cliente desde una perspectiva integral.Si buscas formar...

  • Head of Administration

    hace 6 días

    Santiago, Metropolitana, Chile Anton Paar A tiempo completo

    Anton Paar will establish a new wholly-owned subsidiary in Santiago de Chile, starting in January 2026. Therefore, we are looking for someone to join our team as a Head of Administration & Accounting.As Head of Administration & Accounting, you will serve as the direct link between our subsidiary in Chile and the HQ in Graz, Austria. You will be involved in...

  • Head de Customer Experience

    hace 6 días

    Santiago, Metropolitana, Chile DIGITAL TALENTS A tiempo completo

    Job DescriptionLA EMPRESA:Innovadora empresa del sector de servicios, enfocada en entregar una experiencia excepcional a sus clientes B2B y B2C, con un equipo comprometido con la excelencia operativa y la mejora continua, busca incorporar un Head de Customer Experience que lidere la experiencia del cliente desde una perspectiva integral.Si buscas formar...

  • Head of Controlling

    hace 6 días

    Santiago, Metropolitana, Chile JOBI A tiempo completo

    At Joby Company, we are seeking a Head of Controlling with a strong background in the FMCG and/or retail sector to join our finance team. The ideal candidate will have the ability to work closely with senior management, providing in-depth financial analysis, accurate reporting, and strategic recommendations to drive business growth. This role involves...

  • Chile: Head of Compliance

    hace 6 días

    Santiago, Metropolitana, Chile Capital A tiempo completo

    The Head of Compliance is responsible for leading the compliance function and ensuring the company's adherence to all regulatory requirements, particularly those set by the Financial Market Commission of Chile (CMF) and the Financial Analysis Unit (UAF) for the financial service providers under the Fintech law. The Head of Compliance will oversee the...

  • Head of Engineering

    hace 6 días

    Santiago, Metropolitana, Chile DEUNA A tiempo completo

    About DEUNA DEUNA is a rapidly growing startup revolutionizing global commerce with ATHIA, our AI-powered orchestration and payments platform that helps large enterprises boost approval rates, reduce costs, and unlock new revenue. Built by the team behind DEUNA—the fastest-growing Commerce OS in Latin America—ATHIA combines payment...