Field Technical Support Expert

hace 1 semana


Puerto Varas, Los Lagos, Chile Aquabyte A tiempo completo
Aquabyte: A Customer-Driven Company

We prioritize customer delight in everything we do and are committed to building a global, collaborative team. As a Field Operations Associate, you will play a critical role in ensuring our customers receive excellent support and service.

Key Responsibilities

As a Field Operations Associate, your key responsibilities will include:

  • First responder to hardware and network-related issues.
  • Aid in remote and on-time troubleshooting of software and hardware issues.
  • Perform field visits to solve technical issues and deploy equipment.
  • Monitor and follow up on alarms from the internal alarms system.
  • Provide leadership to identify issues, gather relevant stakeholders, and drive customer problems/incidents to resolution.


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