Technology Implementation Manager
hace 5 días
This role will play a key part in driving the success of our customers by providing expert-level support for commercial technology solutions.
You will be responsible for mainstreaming large-scale, multi-country technology implementations, ensuring customer satisfaction and profitability.
- Key Responsibilities:
- Mainstream large-scale, multi-country technology implementations that ensure customer satisfaction and profitability.
- Set strategic agendas and drive global account planning to achieve financial and non-financial targets.
- Build and deepen strategic client relationships within defined accounts.
- Evaluate and align IQVIA and client touch points, sharing client insights internally.
- Map commercial stakeholders at the segment and account level, understanding their needs and priorities.
- Develop annual segment/account plans with financial targets and a clear roadmap for achieving them.
- Maintain an accurate database of intelligence on competitor activity and strategy within the account.
- Provide regular updates to all aligned members of the customer/segment account.
- Lead or participate in the design, development, and delivery of technology/service-based projects.
- Analyze client requirements and problems, proposing cost-effective solutions.
- Develop qualitative and quantitative analyses to identify client issues and develop specific solutions.
- Design, structure, and deliver client reports and presentations, recommending improvements and alternative solutions.
- Enhance broader and deeper knowledge of technology/services solutions and trends in the pharmaceutical/healthcare/life sciences market.
- Develop subject matter expertise in technology and applications consulting or functional areas for the pharmaceutical/healthcare/life sciences industry.
- Requirements:
- Experience with SQL Server (database) and SSIS is required.
- Intermediate knowledge of Power BI is desirable.
- Upper-intermediate English is expected.
- A minimum 5–8 years of related experience in consulting or services delivery, ideally in pharmaceutical/healthcare/life sciences industry.
- Solid project management, client influencing, and relationship building skills are essential.
- Strong technical architecture/design or development experience is desired.
- Ability to work willingly and effectively with others in and across the organization to accomplish team goals.
- Experience with developing consultative relationships with senior level managers and executives at clients in the pharmaceutical/healthcare/life sciences industry.
- Ability to manage multiple projects, juggle priority, and deliver on tight deadlines.
- Knowledge of consulting methodologies, tools, and techniques related to functional area.
- Knowledge of key issues and current developments in the industry.
- Excellent presentation, communication, and client influencing skills.
- Established network and referral contacts.
- Necessary subject matter expertise to effectively manage projects within a given CoE.
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