Technology Implementation Manager

hace 5 días


Santiago, Metropolitana, Chile IQVIA A tiempo completo
Job Description

This role will play a key part in driving the success of our customers by providing expert-level support for commercial technology solutions.

You will be responsible for mainstreaming large-scale, multi-country technology implementations, ensuring customer satisfaction and profitability.

  1. Key Responsibilities:
  2. Mainstream large-scale, multi-country technology implementations that ensure customer satisfaction and profitability.
  3. Set strategic agendas and drive global account planning to achieve financial and non-financial targets.
  4. Build and deepen strategic client relationships within defined accounts.
  5. Evaluate and align IQVIA and client touch points, sharing client insights internally.
  6. Map commercial stakeholders at the segment and account level, understanding their needs and priorities.
  7. Develop annual segment/account plans with financial targets and a clear roadmap for achieving them.
  8. Maintain an accurate database of intelligence on competitor activity and strategy within the account.
  9. Provide regular updates to all aligned members of the customer/segment account.
  10. Lead or participate in the design, development, and delivery of technology/service-based projects.
  11. Analyze client requirements and problems, proposing cost-effective solutions.
  12. Develop qualitative and quantitative analyses to identify client issues and develop specific solutions.
  13. Design, structure, and deliver client reports and presentations, recommending improvements and alternative solutions.
  14. Enhance broader and deeper knowledge of technology/services solutions and trends in the pharmaceutical/healthcare/life sciences market.
  15. Develop subject matter expertise in technology and applications consulting or functional areas for the pharmaceutical/healthcare/life sciences industry.
Qualifications
  • Requirements:
  • Experience with SQL Server (database) and SSIS is required.
  • Intermediate knowledge of Power BI is desirable.
  • Upper-intermediate English is expected.
  • A minimum 5–8 years of related experience in consulting or services delivery, ideally in pharmaceutical/healthcare/life sciences industry.
  • Solid project management, client influencing, and relationship building skills are essential.
  • Strong technical architecture/design or development experience is desired.
  • Ability to work willingly and effectively with others in and across the organization to accomplish team goals.
  • Experience with developing consultative relationships with senior level managers and executives at clients in the pharmaceutical/healthcare/life sciences industry.
  • Ability to manage multiple projects, juggle priority, and deliver on tight deadlines.
  • Knowledge of consulting methodologies, tools, and techniques related to functional area.
  • Knowledge of key issues and current developments in the industry.
  • Excellent presentation, communication, and client influencing skills.
  • Established network and referral contacts.
  • Necessary subject matter expertise to effectively manage projects within a given CoE.


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