Technical Support Specialist: Strategic Partnership Advisor

hace 6 días


Santiago, Metropolitana, Chile Nuvei A tiempo completo
Technical Support Specialist: Strategic Partnership Advisor

At Nuvei, we're seeking a highly skilled Technical Support Specialist to join our team. This role will play a critical part in providing exceptional technical support and guidance to our premium partnership accounts.

As a trusted advisor, you'll be responsible for resolving complex technical issues, managing production technical problems, and providing real-time problem-solving assistance to clients. You'll work closely with cross-functional teams to coordinate requirements and ensure seamless collaboration.

Key Responsibilities:
  • Provide expert technical guidance and support to premium clients via instant messaging channels
  • Manage and resolve technical issues promptly, adhering to established SLA (Service Level Agreement)
  • Anticipate and proactively address client needs, ensuring exceptional customer experience
  • Investigate errors and logs, providing in-depth analysis to both clients and internal departments
  • Collect and analyze client requirements, translating them into actionable product requirements
  • Escalate technical complaints and incidents affecting the company's customers and services
Requirements:
  • Bachelor's degree in Industrial Management or equivalent field (advantageous)
  • Minimum 5+ years of hands-on technical support experience
  • Proficiency in using REST API and SDK
  • Strong technical background, including analytical skills, programming knowledge, web development skills, and Internet expertise
  • Excellent communication and interpersonal skills
  • Ability to work under pressure, managing stress from clients and senior management
Estimated Salary: $80,000 - $110,000 per annum, depending on location and experience.

Nuvei is an equal-opportunity employer committed to fostering diversity and inclusion. We believe that employees thrive when empowered to be their authentic selves. If you're passionate about delivering exceptional technical support and joining a dynamic team, we encourage you to apply.



  • Santiago, Metropolitana, Chile Nuvei A tiempo completo

    Premium Account Technical Support SpecialistNuvei Santiago, a Canadian fintech company, is accelerating the business of clients worldwide. Our modular, flexible, and scalable technology allows leading companies to accept next-gen payments, offer all payout options, and benefit from card issuing, banking, risk, and fraud management services.We connect...


  • Santiago, Metropolitana, Chile Medium A tiempo completo

    Customer Support Role OverviewWe are seeking a skilled Technical Support Specialist to join our team. As a customer experience expert, you will be responsible for providing top-notch support to our clients.


  • Santiago, Metropolitana, Chile Tbwa ChiatDay Inc A tiempo completo

    About the RoleWe are seeking a skilled Technical Support Specialist to join our team in providing exceptional support to customers with complex infrastructure needs.As a Technical Support Specialist, you will be responsible for troubleshooting and resolving technical issues related to GitLab's DevSecOps Platform. This includes working with customers to...


  • Santiago, Metropolitana, Chile Excis Compliance A tiempo completo

    At Excis Compliance, we are seeking a skilled Desktop Support Technician to join our team in Santiago, Chile.About the RoleThis is an exciting opportunity for a motivated and organized individual to provide first-line technical support to our end-users.Main Responsibilities:Hardware Troubleshooting: Diagnose and resolve hardware issues, such as computer...


  • Santiago, Metropolitana, Chile oilandgas A tiempo completo

    At oilandgas, we are dedicated to addressing global energy challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.We have an exciting opportunity for a Technical Support Specialist to join...


  • Santiago, Metropolitana, Chile Principal A tiempo completo

    We're seeking a skilled HR Operations Specialist II to join our team. This role is perfect for an individual who enjoys providing technical support and resolving complex HR system issues.About the JobThis is a key position in our HR Operations team, where you'll work closely with contacts to provide exceptional customer service and technical assistance.As a...


  • Santiago, Metropolitana, Chile Fortinet A tiempo completo

    Company OverviewFortinet is a leading provider of cyber security solutions, dedicated to protecting businesses from ever-evolving threats. As a Technical Network Specialist at Fortinet, you will be part of a team that designs and implements cutting-edge network infrastructure.Job SummaryWe are seeking an experienced Network Infrastructure Engineer to join...


  • Santiago, Metropolitana, Chile Envista Holdings Corporation A tiempo completo

    Job Title: Dental Equipment Support SpecialistEstimated Salary: $60,000 - $80,000 per year.Job Overview:We are seeking a skilled Dental Equipment Support Specialist to join our team at Envista Holdings Corporation. As a key member of our organization, you will be responsible for providing technical support to our customers, diagnosing and resolving complex...


  • Santiago, Metropolitana, Chile Hirebridge A tiempo completo

    The Executive Regional Support Specialist role at Sovos offers a unique opportunity for a career-minded professional to make a meaningful impact in the LATAM region. As a key partner to the Managing Director – LATAM, you will play a crucial role in ensuring cross-functional collaboration and strategic alignment across the region.A successful candidate will...


  • Santiago, Metropolitana, Chile Fortinet, Inc. A tiempo completo

    About Fortinet, Inc.">Fortinet, Inc. is a global leader in high-performance network security appliances and software.">The Position">We are seeking an experienced Technical Network Solutions Specialist to join our team at Fortinet, Inc.">About the Role">This role will be responsible for assisting in qualifying sales leads from a technical standpoint,...


  • Santiago, Metropolitana, Chile De Lei Interim A tiempo completo

    At Imagemaker, a leading international technology consultancy with a presence in 6 countries, we empower large companies to succeed in their digital transformation. With over 20 years of expertise, our modular services provide talented professionals, innovative digital products, and strategic alignment to ensure clients' business objectives are met.We thrive...


  • Santiago, Metropolitana, Chile dynaTrace software GmbH A tiempo completo

    Job OverviewThe Technical Services Specialist plays a vital role in delivering exceptional services based on the Dynatrace Unified Platform, encompassing implementation, training, and long-term managed services.


  • Santiago, Metropolitana, Chile Boston Scientific Corporation A tiempo completo

    About the PositionThe Medical Support Specialist plays a pivotal role in ensuring the success of our medical products and meeting the needs of healthcare professionals. This position requires an individual who combines technical knowledge with excellent communication and customer service skills.Develops strong relationships with stakeholders, including...


  • Santiago, Metropolitana, Chile Global Satcoms A tiempo completo

    Job DescriptionThe VSAT Field Service Representative is a key member of our team, responsible for providing technical support to our projects via the installations, repair, and maintenance of terrestrial systems and satellite earth stations/VSAT/ESV terminals in fixed and stabilized environments at customer locations in Chile and surrounding...


  • Santiago, Metropolitana, Chile The Global Talent Co. A tiempo completo

    Product Marketing and Partnership Development ManagerWe are seeking a strategic and creative Product Marketing and Partnership Development Manager to join our team at The Global Talent Co. This role involves leading go-to-market strategies, managing product positioning, and executing analyst relations to maximize visibility.As a Product Marketing and...


  • Santiago, Metropolitana, Chile Allergan A tiempo completo

    Job Summary:We are seeking an experienced Senior Medical Advisor to join our team in the dermatology department. As a key member of our medical affairs team, you will play a crucial role in providing medical and scientific expertise to support the development and commercialization of our products.About Us:At Allergan, we strive to be a leader in the...


  • Santiago, Metropolitana, Chile Marriott International A tiempo completo

    Job SummaryAs a valued member of our Marriott International team, you will play a critical role in providing exceptional technical support to our guests and colleagues. This dynamic position requires an individual with strong technical knowledge and excellent communication skills.Key Responsibilities:Provide first- and second-level technical support for...


  • Santiago, Metropolitana, Chile Palo Alto Networks A tiempo completo

    Job OverviewThe estimated salary for this role is $120,000 - $180,000 per year, depending on location and experience.Company OverviewPalo Alto Networks is a leading cybersecurity company committed to protecting our digital way of life. We strive to be the cybersecurity partner of choice, ensuring a safer and more secure world for everyone.Job DescriptionWe...


  • Santiago, Metropolitana, Chile Amazon A tiempo completo

    Company Overview\We are Amazon, a leading provider of cloud computing services. Our company is committed to innovation and customer satisfaction.\Job Description\This role requires strong technical skills in cloud computing and excellent communication skills to work with enterprise customers. As a Technical Account Manager, you will be responsible for...


  • Santiago, Metropolitana, Chile Jefferson Health A tiempo completo

    Medical Support Specialist IIAt Jefferson Health, we are committed to delivering exceptional patient care and working with talented professionals like you.Job Overview:We are seeking a Medical Support Specialist II to join our team. This individual will play a vital role in providing high-quality patient care and supporting the healthcare...