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Customer Experience Optimization Specialist
hace 1 semana
About GP Strategies
GP Strategies is a leading talent transformation provider, delivering award-winning learning and development solutions to organizations worldwide. Our innovative consulting, learning services, and talent technology solutions have transformed over 6,000 businesses globally.
We've learned that successful relationships, business growth, work innovation, strategy, and transformation are all about people. At GP Strategies, we're dedicated to our people - an extensive global network of learning experts.
Job Overview
We're seeking a dynamic, proactive Customer Experience Analyst to join our team in Santiago de Chile. As a key member of our after-sales area team, you'll be responsible for analyzing and optimizing the customer experience in our dealer network nationwide.
Key Responsibilities:
- Implement and manage tools used in the dealer network across Chile.
- Support incident resolution through data analysis and tool implementation.
- Optimize tools to enhance the customer experience with our brand.
- Analyze after-sales customer satisfaction surveys and propose concrete actions for improvement.
- Establish action plans with dealers and supervise their execution.
- Train dealers on tool usage and customer service.
- Generate and report indicators and KPIs regularly.
- Update dashboards and tracking reports.
- Meet regional objectives.
- Participate in audit processes and programs established by our brand for the region.
- Provide comprehensive support in after-sales customer experience matters.
- Visit dealerships to ensure correct process implementation.
Requirements:
- Graduate professional.
- 1-3 years of experience in Customer Experience or related areas.
- Intermediate to advanced English proficiency.
- Proficiency in Excel, PowerBI, or other data analysis tools.
