Empleos actuales relacionados con Customer Experience Analyst- Santiago de Chile - Santiago, Metropolitana - Lorien Engineering Solutions
-
Customer Experience Analyst- Santiago de Chile
hace 5 días
Santiago, Metropolitana, Chile GP Strategies Training Limited A tiempo completoGP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000...
-
Customer Experience Analyst
hace 6 días
Santiago, Metropolitana, Chile UNO afp A tiempo completo¿Estás buscando tu próxima experiencia laboral? Entonces esta es tu oportunidadTe invitamos a postular a UNO afpNos encontramos en búsqueda de un Customer Experience Analyst para nuestra Gerencia de Comercial y Marketing. Este rol tiene el desafío de Mejorar la satisfacción y recomendación del cliente fortaleciendo la lealtad a través de mejora...
-
Customer Experience Analyst
hace 20 horas
Santiago, Metropolitana, Chile UNO afp A tiempo completo¿Estás buscando tu próxima experiencia laboral? Entonces esta es tu oportunidad Te invitamos a postular a UNO afp Nos encontramos en búsqueda de un Customer Experience Analyst para nuestra Gerencia de Comercial y Marketing . Este rol tiene el desafío de Mejorar la satisfacción y recomendación del cliente fortaleciendo la lealtad a través de...
-
Customer Experience Optimization Specialist
hace 5 días
Santiago, Metropolitana, Chile GP Strategies Training Limited A tiempo completoAt GP Strategies Training Limited, we help organizations transform through their people and achieve meaningful change.We are seeking a dynamic Customer Experience Optimization Specialist to join our team in Santiago, Chile.Job DescriptionThis role involves analyzing and optimizing the management of the after-sales area in terms of customer experience and...
-
Customer Experience Professional
hace 3 días
Santiago, Metropolitana, Chile Brookdale Senior Living A tiempo completoCustomer Experience ExecutiveSantiago, Metropolitana, ChileBrookdale Senior LivingA tiempo completoHospitality Services RoleThis role is responsible for providing excellent customer service to senior residents and guests at Brookdale Senior Living.Deliver food orders in a timely manner while adhering to company standards.Collaborate with kitchen staff to...
-
Customer Experience Associate
hace 7 días
Santiago, Metropolitana, Chile Chevron Corporation A tiempo completoAbout the Role:We are seeking a highly motivated Customer Experience Associate to join our team at Chevron Corporation. As a Customer Experience Associate, you will be responsible for creating a welcoming and engaging experience for our customers, ensuring they feel valued and appreciated throughout their visit.Key Responsibilities:Greet customers and...
-
Customer Experience Leader
hace 4 días
Santiago, Metropolitana, Chile Front A tiempo completoAt Front, we're on a mission to revolutionize the way teams collaborate and deliver exceptional customer experiences. As our new Engineering Manager, you'll play a pivotal role in shaping our Core Product Experiences team, working from our office in Santiago, Chile.The Core Product Team at Front is responsible for crafting the heart of our application: a...
-
Customer Experience Ambassador
hace 16 horas
Santiago, Metropolitana, Chile The Ritz-Carlton A tiempo completoJob DescriptionWe are seeking a Customer Experience Ambassador to join our team at The Ritz-Carlton. As a key member of our staff, you will be responsible for delivering exceptional service to our guests.You will take the initiative to deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the...
-
Customer Experience Strategist
hace 2 días
Santiago, Metropolitana, Chile Pager A tiempo completoPagerDuty empowers businesses to drive digital transformation through its Operations Cloud. As a Customer Experience Strategist, you will play a pivotal role in driving customer adoption, retention, and growth. You will act as a trusted advisor to customers, ensuring they maximize the value of PagerDuty's platform.This role requires a proactive, strategic...
-
Customer Experience Expert
hace 7 días
Santiago, Metropolitana, Chile Genesys A tiempo completoGenesys empowers organizations to deliver exceptional customer experiences through its AI-powered Experience Orchestration platform, Genesys Cloud. As a Solution Consultant Associate, you will gain a deep understanding of the omnichannel contact center industry and develop technical knowledge to identify business opportunities.About the Role:Gain working...
-
Customer Dining Experience Coordinator
hace 3 días
Santiago, Metropolitana, Chile Brookdale Senior Living A tiempo completoCustomer Dining Experience CoordinatorBecome a part of our team as a Customer Dining Experience Coordinator at Brookdale Senior Living. As a key member of our dining services team, you will be responsible for delivering exceptional customer experiences to our residents.Key Responsibilities:Interact with senior residents and guests in a friendly and...
-
Customer Experience Executive
hace 4 días
Santiago, Metropolitana, Chile Experian A tiempo completoDescriptionPropósito del cargo: Responsable de planificar y llevar adelante procesos que permitan asegurar una percepción positiva y enriquecedora de Experian Chile por parte de los clientes y a su vez, optimizar su experiencia permitiendo garantizar su satisfacción y lealtad.Entregables: Cumplimiento de objetivos fijados para el año fiscal, tanto...
-
Customer Experience Leader
hace 6 días
Santiago, Metropolitana, Chile Procter & Gamble A tiempo completoSupply Chain Leadership RoleWe are seeking a seasoned Customer Supply Chain Leader to join our team. This individual will be responsible for driving supply chain innovation, improving operational efficiency, and enhancing customer experiences. The successful candidate will possess a unique blend of technical expertise, business acumen, and leadership...
-
Sales and Customer Experience Leader
hace 7 días
Santiago, Metropolitana, Chile Xiaomi Technology A tiempo completoXiaomi Retail Operations Director Job SummaryWe are seeking an experienced Retail Operations Director to join our Xiaomi team. The successful candidate will be responsible for managing retail store operations, developing sales strategies, and leading the store team. If you have a passion for sales, customer service, and leadership, we encourage you to...
-
Customer Experience Associate
hace 1 semana
Santiago, Metropolitana, Chile Brookdale Senior Living A tiempo completoCustomer Experience Associate We are seeking a highly motivated and organized individual to join our team as a Food Service Professional at Brookdale Senior Living. As a Food Service Professional, you will be responsible for preparing and serving high-quality meals to our residents, while maintaining a clean and safe kitchen environment. About the Role: ...
-
Customer Experience Specialist
hace 3 días
Santiago, Metropolitana, Chile Brookdale Senior Living A tiempo completoExecutive SummaryBecome a part of Brookdale Senior Living's team as a Customer Experience Professional and provide exceptional service to senior residents and guests.This role is centered around delivering food orders in a timely manner, collaborating with kitchen staff, and ensuring efficient meal service.Main Responsibilities:Deliver food orders while...
-
Client Experience Director
hace 3 días
Santiago, Metropolitana, Chile J.P. Morgan A tiempo completoWhat We're Looking ForWe are seeking a highly organized and results-driven Client Experience Director to join our team in Santiago Branch. The successful candidate will be responsible for leading our client experience team, developing and implementing strategies to improve customer satisfaction, and ensuring the delivery of exceptional service...
-
Customer Success Analyst
hace 4 días
Santiago, Metropolitana, Chile Fintoc A tiempo completoEn Fintoc, creemos que las mejores soluciones hacen la vida más simple. Por eso, estamos cambiando la forma en que las personas pagan por internet con un sistema cuenta a cuenta (A2A). Este modelo ya está transformando el mercado en Europa, Brasil y Norteamérica. Nuestro objetivo es liderarlo en LATAM. Para lograrlo, hemos construido una cultura...
-
Customer Experience Lead
hace 6 días
Santiago, Metropolitana, Chile Hackmetrix A tiempo completoHackmetrix is revolutionizing cybersecurity in Latin America, and we're looking for a skilled Cybersecurity Customer Success Manager to help us achieve our mission. In this role, you'll work closely with our clients to develop and execute customized success plans that meet their unique needs and goals.You'll be responsible for strategic customer management,...
-
Customer Experience Architect
hace 7 días
Santiago, Metropolitana, Chile Thoughtworks A tiempo completoWe're seeking an experienced Senior Product Manager to lead our product development efforts. In this role, you'll be responsible for guiding the development of digital products, working closely with stakeholders to understand business needs, and defining product strategies that drive customer value.About the RoleThe ideal candidate will have a strong...
Customer Experience Analyst- Santiago de Chile
hace 1 mes
Job Description
Description
GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000 organizations globally.
From our global experience working across thousands of projects and initiatives over the past 55 years, we've learned that relationships, business, work, innovation, strategy, and transformation are all about people. And, to put it simply, GP Strategies is about our people - an extensive global network of learning experts. Additional information can be found at .
Job Summary
Responsible for analyzing and optimizing the management of the after-sales area in terms of customer experience and customer satisfaction when attending the dealers of the network. Responsible for implementing and managing key tools for scheduling and monitoring services in workshops, in addition to generating indicators and improvement opportunities for the process in Chile. We are looking for a dynamic, proactive profile with the ability to act quickly for the benefit of the customer experience.
Responsibilities:
- Effectively implement and manage the tools used in the dealer network nationwide.
- Support in the resolution of incidents resulting from the analysis performed through the tools.
- Help to optimize the tools that improve the customer experience with the brand.
- Analyze after-sales customer satisfaction surveys, proposing concrete actions for improvement.
- According to the analysis made to the dealers, establish action plans with each one and supervise their execution.
- Train dealers in the use of tools and customer service.
- Generate and report indicators and KPIs on a regular basis.
- Update dashboards and other tracking reports.
- Meet the objectives set at regional level.
- Participate in audit processes and programs established by the brand for the region.
- Provide comprehensive support in all matters related to the after-sales customer experience.
- Visit dealerships to ensure the correct implementation of processes.
Key Skills:
- Commercial skills and customer service orientation.
- Effective organization and planning.
- Ability to work as a team player and proactive problem solver.
- Effective communication and analytical skills.
- Good command of Excel, PowerBI or other data analysis tools.
Requirements:
- Graduate professional.
- Profile with 1 to 3 years of experience in the area of Customer Experience or areas related to customer service or projects associated with customer experience.
- Intermediate to advanced level in English.
- Excel, PowerBI, or any tools for Data Analysis.
With more than 4000 employees in over 30 countries, diversity at GP Strategies is second nature Beyond our locations, our culture focuses on performance and revolves around respect, fairness, and working collaboratively to achieve our goals. We support our People, no matter who they are or where they are from, because we all have valuable and unique perspectives and approaches. That's how great ideas are born, which enable us to work smarter.
GP Strategies is committed and proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions, sexual orientation, and gender identity), national origin, age, veteran status, disability, or any other federally protected class.
#J-18808-Ljbffr