Customer Experience Manager

hace 7 días


Santiago, Metropolitana, Chile GP Strategies A tiempo completo
Job Summary

We are seeking a dynamic and proactive Customer Experience Manager to join our team in Chile. As a key member of our organization, you will be responsible for analyzing and optimizing the management of the after-sales area in terms of customer experience and customer satisfaction when attending the dealers of the network.

Your primary focus will be on implementing and managing key tools for scheduling and monitoring services in workshops, as well as generating indicators and improvement opportunities for the process. We require a strong communicator with excellent analytical skills to help us optimize the customer experience with our brand.

Main Responsibilities
  1. Tool Implementation and Management: Effectively implement and manage the tools used in the dealer network nationwide.
  2. Incident Resolution: Support in the resolution of incidents resulting from the analysis performed through the tools.
  3. CX Improvement: Help to optimize the tools that improve the customer experience with the brand.
Key Skills and Qualifications
  • Commercial Skills: Commercial skills and customer service orientation.
  • Effective Organization: Effective organization and planning.
  • Team Player: Ability to work as a team player and proactive problem solver.
  • Communication Skills: Effective communication and analytical skills.

We offer a comprehensive benefits package and opportunities for growth and development in an exciting and challenging environment.



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