Customer Satisfaction Analyst
hace 1 semana
Job Description:
The Customer Satisfaction Analyst will be responsible for analyzing and optimizing the management of the after-sales area in terms of customer experience and customer satisfaction when attending the dealers of the network.
Key Responsibilities:
- Implement and manage tools used in the dealer network nationwide.
- Support in the resolution of incidents resulting from analysis performed through tools.
- Analyze after-sales customer satisfaction surveys, proposing concrete actions for improvement.
- Establish action plans with dealers and supervise their execution.
Requirements:
- Graduate professional.
- Profile with 1-3 years of experience in customer experience or related areas.
- Intermediate to advanced level in English.
We are committed to providing a supportive and inclusive work environment that fosters growth and development.
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