Customer Satisfaction Analyst

hace 1 semana


Santiago, Metropolitana, Chile Lorien Engineering Solutions A tiempo completo

Job Description:

The Customer Satisfaction Analyst will be responsible for analyzing and optimizing the management of the after-sales area in terms of customer experience and customer satisfaction when attending the dealers of the network.

Key Responsibilities:

  • Implement and manage tools used in the dealer network nationwide.
  • Support in the resolution of incidents resulting from analysis performed through tools.
  • Analyze after-sales customer satisfaction surveys, proposing concrete actions for improvement.
  • Establish action plans with dealers and supervise their execution.

Requirements:

  • Graduate professional.
  • Profile with 1-3 years of experience in customer experience or related areas.
  • Intermediate to advanced level in English.

We are committed to providing a supportive and inclusive work environment that fosters growth and development.



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