Crypto Account Security Specialist

hace 3 semanas


Santiago, Metropolitana, Chile Kraken A tiempo completo
About Kraken

Kraken is a mission-focused company rooted in crypto values. We're committed to accelerating the global adoption of crypto, so everyone can achieve financial freedom and inclusion.

We're a team of industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Our focus on security, education, and client support has attracted some of the most talented crypto experts worldwide.

The Role

We're looking for a skilled Crypto Account Security Specialist to join our Client Engagement team. As a specialist, you'll play a vital role in ensuring the safety and assurance of our clients' accounts.

You'll work alongside a team of vigilant and security-focused individuals who have sharpened their ability to detect danger before, while, and after it happens. Together, we provide 6-star support and ensure our clients feel confident using Kraken for their crypto exploration.

Responsibilities
  • Analyze information provided by clients and combine it with a thorough review of Admin logs to determine if we're in contact with the true account owner.
  • Act as a gatekeeper, assisting clients in regaining access to their Kraken accounts and ensuring illicit actors are kept at bay.
  • Complete a thorough analysis of accounts and forward the ticket to senior specialists who will take the required actions on the account.
Requirements

To be successful in this role, you'll need:

  • Prior relevant experience in similar roles and/or customer support positions, demonstrating exceptional attention to detail and strong customer service skills.
  • A strong focus on security and privacy, with a solid understanding of best practices and a proactive attitude toward implementing robust security measures.
  • Fluency in English, open to candidates based in Chile, Colombia, or Uruguay.
  • The ability to multi-task and handle high volumes of requests, all while creating a 6-Star experience for our clients.
What We Offer

We offer a competitive salary of $65,000 - $80,000 per year, depending on experience. You'll also receive benefits like health insurance, retirement plans, and opportunities for professional growth and development.

As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind. We celebrate our diverse talents, backgrounds, contributions, and unique perspectives.


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