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Electronic Security Customer Support Specialist
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Select Assistants seeks a highly organized and communicative Electronic Security Customer Support Specialist to join our team. As a key member of our electronic security operations, you will play a critical role in delivering top-notch customer service and ensuring seamless service delivery.
Key Responsibilities
- Provide exceptional customer communication, responding to incoming service requests via phone and email with speed and accuracy.
- Schedule and coordinate service calls, clearly communicating details to both customers and technicians for smooth execution.
- Monitor open service requests rigorously, following up as needed to guarantee customer satisfaction and issue resolution.
- Maintain accurate records of service requests and customer interactions in our database, ensuring reliability and consistency.
- Collaborate closely with technical teams to relay customer issues and support a unified service approach.
Ideal Candidate Profile
- Possess industry insight, preferably with experience in the electronic security sector, along with a strong grasp of service protocols and customer care.
- Exhibit outstanding written and verbal communication skills, with a knack for clear, concise information sharing and handling sensitive situations professionally.
- Demonstrate exceptional organizational abilities and multitasking skills, prioritizing tasks to maintain a high level of productivity.
- Showcase a dedication to service excellence, with a commitment to going above and beyond in meeting customer needs.
- Demonstrate a collaborative spirit, working effectively with different teams to achieve shared service goals.
- Display proficiency in using CRM and service management software to streamline workflows and maintain seamless customer communication.
- Show a history of enhancing service delivery and boosting customer satisfaction in a similar role.
About Select Assistants
We are a dynamic organization that values innovation, teamwork, and customer satisfaction. If you're passionate about delivering exceptional customer service and operating in a fast-paced environment, we encourage you to apply. We offer flexible work arrangements, opportunities for growth and development, and a supportive team environment.