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Sovos Customer Partnership Lead
hace 1 semana
Sovos is a global leader in tax compliance, helping businesses navigate an increasingly regulated world with confidence. As a Customer Partnership Lead, you will drive product adoption, retention, and growth by delivering high levels of business value and cultivating strong customer relationships.
Your key responsibilities will include:
- Developing and executing strategic account plans, delivering business reviews, and driving overall customer satisfaction, fostering long-term partnerships and creating customers for life.
- Acting as a proactive advocate for customers within Sovos, aligning account activities with customer goals and driving product adoption to deliver measurable business value.
- Building and maintaining trusted advisor relationships with customer stakeholders and executive sponsors, fostering deep and strategic connections across organizations.
About the Role
This role requires a highly motivated and results-driven professional with 3+ years of experience in customer success, account management, or sales. Ideally, you have experience working with SaaS or related industries, including 1+ years with enterprise accounts. You should be fluent in Spanish and have a high level of English proficiency. Additionally, you should be proficient in managing multiple customer projects, resolving issues, and aligning internal and external stakeholders.
