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Partners Support Officer
hace 2 meses
We are seeking a highly organized and process-driven Partners Support Officer to join our team at Pepperstone. As a key member of our Partners Support team, you will be responsible for managing and enhancing processes associated with Introducing Broker (IB) and partner approvals.
Key Responsibilities- Manage the IB & Affiliate approval processes, ensuring prompt reviews, compliance checks, and necessary approvals.
- Oversee partner support queues, addressing inquiries to meet service level agreements (SLAs).
- Enhance partner conversions by actively following up on applications.
- Collaborate with global compliance teams to ensure adherence to regulations.
- Monitor partner advertising for compliance and implement fraud detection measures.
- Assist in process enhancements and coordinate MAM setups effectively.
- Handle rebate reconciliation, resolving discrepancies, and ensuring timely payments.
- Compile and deliver insightful reports on partner activities.
- Lead the onboarding and training experience for new team members.
- Exceptional organizational and process management skills, with the ability to juggle multiple tasks.
- Proven experience navigating IB approval workflows, rebate reconciliation, and partner support operations.
- Strong numerical proficiency and attention to detail, particularly in reconciliation and reporting tasks.
- Excellent communication skills, both written and verbal, to effectively interact with partners and internal teams.
- Ability to train and mentor newcomers, ensuring they are thoroughly integrated and contributing effectively.
- Competitive salary with industry-leading commission structure.
- Genuinely collaborative and friendly culture.
- Flexible and hybrid working arrangements.
- Remote working option - work from anywhere for up to 6 weeks per year.
- Ongoing personal development and learning opportunities.
- 3 paid volunteering days per year and Workplace Giving Program.
- Frequent events and celebrations.