Customer Success Professional

hace 2 semanas


Santiago, Metropolitana, Chile Hirebridge A tiempo completo

Sovos is a global leader in tax compliance, revolutionizing the way businesses navigate complex regulatory landscapes. As a Customer Success Professional, you will play a pivotal role in driving product adoption and retention for our customers.

Key Responsibilities:
  1. Act as a proactive advocate for customers within Sovos, aligning account activities with customer goals and driving product adoption to deliver measurable business value.
  2. Build and maintain trusted advisor relationships with customer stakeholders and executive sponsors, fostering deep and strategic connections across organizations.
  3. Monitor customer health through regular check-ins and adoption/utilization trends, providing actionable recommendations and identifying risks to ensure retention and success.
  4. Conduct quarterly business reviews to help customers calculate and demonstrate business value while measuring outcomes like value realization, usage, and adoption.
  5. Educate customers on new features, releases, and best practices to maximize the value of their subscription.
  6. Partner with internal teams to address challenges, resolve issues, and ensure successful renewals and long-term customer satisfaction.
  7. Gather, document, and communicate customer feedback to inform ongoing product and service improvements.
  8. Develop a structured success plan for each customer to sustain strong relationships throughout the subscription lifecycle.
Requirements:
  1. 3+ years of experience in customer success, account management, or sales, ideally within a SaaS or related industry, including 1+ years with enterprise accounts.
  2. Familiarity with customer success tools like Salesforce or Gainsight, and experience supporting global customers across multiple products.
  3. Strong communication skills, including the ability to explain technical information to non-technical audiences and deliver clear, impactful presentations.
  4. Fluency in Spanish and a high level of English proficiency is required.
  5. Proficiency in managing multiple customer projects, resolving issues, and aligning internal and external stakeholders.
  6. Experience in areas such as process improvement, decision-making, planning, and analyzing information is advantageous.
  7. Knowledge of tax reporting and compliance is a plus.

We offer a comprehensive benefits package, including flexible time-off, bi-weekly meeting-free days, and globally recognized training and development programs.



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