Customer Success Professional
hace 2 semanas
Sovos is a global leader in tax compliance, revolutionizing the way businesses navigate complex regulatory landscapes. As a Customer Success Professional, you will play a pivotal role in driving product adoption and retention for our customers.
Key Responsibilities:- Act as a proactive advocate for customers within Sovos, aligning account activities with customer goals and driving product adoption to deliver measurable business value.
- Build and maintain trusted advisor relationships with customer stakeholders and executive sponsors, fostering deep and strategic connections across organizations.
- Monitor customer health through regular check-ins and adoption/utilization trends, providing actionable recommendations and identifying risks to ensure retention and success.
- Conduct quarterly business reviews to help customers calculate and demonstrate business value while measuring outcomes like value realization, usage, and adoption.
- Educate customers on new features, releases, and best practices to maximize the value of their subscription.
- Partner with internal teams to address challenges, resolve issues, and ensure successful renewals and long-term customer satisfaction.
- Gather, document, and communicate customer feedback to inform ongoing product and service improvements.
- Develop a structured success plan for each customer to sustain strong relationships throughout the subscription lifecycle.
- 3+ years of experience in customer success, account management, or sales, ideally within a SaaS or related industry, including 1+ years with enterprise accounts.
- Familiarity with customer success tools like Salesforce or Gainsight, and experience supporting global customers across multiple products.
- Strong communication skills, including the ability to explain technical information to non-technical audiences and deliver clear, impactful presentations.
- Fluency in Spanish and a high level of English proficiency is required.
- Proficiency in managing multiple customer projects, resolving issues, and aligning internal and external stakeholders.
- Experience in areas such as process improvement, decision-making, planning, and analyzing information is advantageous.
- Knowledge of tax reporting and compliance is a plus.
We offer a comprehensive benefits package, including flexible time-off, bi-weekly meeting-free days, and globally recognized training and development programs.
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