Customer Experience Advocate
hace 6 días
As a Customer Experience Advocate at Genesys, you will play a key role in shaping the future of customer interactions. Your primary responsibility will be to provide strategic support to Sales teams, ensuring that our customers deliver exceptional experiences to their customers.
The ideal candidate will have a strong understanding of the omnichannel contact center industry and be able to participate in off-site and on-site training focused on the Genesys PureCloud solution. You will work closely with Sales, Product Management, and Product Support to align our offerings with customer needs. If you are passionate about creating memorable customer experiences and have excellent interpersonal and technical skills, we encourage you to apply.
Key Responsibilities:
- Gain a deep working knowledge of the omnichannel contact center industry.
- Participate in off-site and on-site training focused on the Genesys PureCloud solution.
- Provide strategic support to Sales, including demonstrations, architecture designs, and RFPs.
- Align with Sales, Product Management, Product Support to ensure our customers deliver exceptional experiences to their customers.
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