Empleos actuales relacionados con Customer Experience Optimizer Santiago de Chile - Santiago, Metropolitana - Lorien Engineering Solutions

  • Customer Experience Analyst- Santiago de Chile

    hace 5 días

    Santiago, Metropolitana, Chile GP Strategies Training Limited A tiempo completo

    GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000...

  • Customer Experience Optimization Specialist

    hace 5 días

    Santiago, Metropolitana, Chile GP Strategies Training Limited A tiempo completo

    At GP Strategies Training Limited, we help organizations transform through their people and achieve meaningful change.We are seeking a dynamic Customer Experience Optimization Specialist to join our team in Santiago, Chile.Job DescriptionThis role involves analyzing and optimizing the management of the after-sales area in terms of customer experience and...

  • Customer Experience Professional

    hace 3 días

    Santiago, Metropolitana, Chile Brookdale Senior Living A tiempo completo

    Customer Experience ExecutiveSantiago, Metropolitana, ChileBrookdale Senior LivingA tiempo completoHospitality Services RoleThis role is responsible for providing excellent customer service to senior residents and guests at Brookdale Senior Living.Deliver food orders in a timely manner while adhering to company standards.Collaborate with kitchen staff to...

  • Customer Experience Associate

    hace 7 días

    Santiago, Metropolitana, Chile Chevron Corporation A tiempo completo

    About the Role:We are seeking a highly motivated Customer Experience Associate to join our team at Chevron Corporation. As a Customer Experience Associate, you will be responsible for creating a welcoming and engaging experience for our customers, ensuring they feel valued and appreciated throughout their visit.Key Responsibilities:Greet customers and...

  • Customer Experience Leader

    hace 4 días

    Santiago, Metropolitana, Chile Front A tiempo completo

    At Front, we're on a mission to revolutionize the way teams collaborate and deliver exceptional customer experiences. As our new Engineering Manager, you'll play a pivotal role in shaping our Core Product Experiences team, working from our office in Santiago, Chile.The Core Product Team at Front is responsible for crafting the heart of our application: a...

  • Customer Experience Ambassador

    hace 15 horas

    Santiago, Metropolitana, Chile The Ritz-Carlton A tiempo completo

    Job DescriptionWe are seeking a Customer Experience Ambassador to join our team at The Ritz-Carlton. As a key member of our staff, you will be responsible for delivering exceptional service to our guests.You will take the initiative to deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the...

  • Customer Experience Strategist

    hace 2 días

    Santiago, Metropolitana, Chile Pager A tiempo completo

    PagerDuty empowers businesses to drive digital transformation through its Operations Cloud. As a Customer Experience Strategist, you will play a pivotal role in driving customer adoption, retention, and growth. You will act as a trusted advisor to customers, ensuring they maximize the value of PagerDuty's platform.This role requires a proactive, strategic...

  • Customer Experience Expert

    hace 7 días

    Santiago, Metropolitana, Chile Genesys A tiempo completo

    Genesys empowers organizations to deliver exceptional customer experiences through its AI-powered Experience Orchestration platform, Genesys Cloud. As a Solution Consultant Associate, you will gain a deep understanding of the omnichannel contact center industry and develop technical knowledge to identify business opportunities.About the Role:Gain working...

  • Customer Dining Experience Coordinator

    hace 3 días

    Santiago, Metropolitana, Chile Brookdale Senior Living A tiempo completo

    Customer Dining Experience CoordinatorBecome a part of our team as a Customer Dining Experience Coordinator at Brookdale Senior Living. As a key member of our dining services team, you will be responsible for delivering exceptional customer experiences to our residents.Key Responsibilities:Interact with senior residents and guests in a friendly and...

  • Customer Experience Executive

    hace 4 días

    Santiago, Metropolitana, Chile Experian A tiempo completo

    DescriptionPropósito del cargo: Responsable de planificar y llevar adelante procesos que permitan asegurar una percepción positiva y enriquecedora de Experian Chile por parte de los clientes y a su vez, optimizar su experiencia permitiendo garantizar su satisfacción y lealtad.Entregables: Cumplimiento de objetivos fijados para el año fiscal, tanto...

  • Customer Experience Leader

    hace 6 días

    Santiago, Metropolitana, Chile Procter & Gamble A tiempo completo

    Supply Chain Leadership RoleWe are seeking a seasoned Customer Supply Chain Leader to join our team. This individual will be responsible for driving supply chain innovation, improving operational efficiency, and enhancing customer experiences. The successful candidate will possess a unique blend of technical expertise, business acumen, and leadership...

  • Sales and Customer Experience Leader

    hace 7 días

    Santiago, Metropolitana, Chile Xiaomi Technology A tiempo completo

    Xiaomi Retail Operations Director Job SummaryWe are seeking an experienced Retail Operations Director to join our Xiaomi team. The successful candidate will be responsible for managing retail store operations, developing sales strategies, and leading the store team. If you have a passion for sales, customer service, and leadership, we encourage you to...

  • Customer Experience Associate

    hace 1 semana

    Santiago, Metropolitana, Chile Brookdale Senior Living A tiempo completo

    Customer Experience Associate We are seeking a highly motivated and organized individual to join our team as a Food Service Professional at Brookdale Senior Living. As a Food Service Professional, you will be responsible for preparing and serving high-quality meals to our residents, while maintaining a clean and safe kitchen environment. About the Role: ...

  • Customer Experience Specialist

    hace 3 días

    Santiago, Metropolitana, Chile Brookdale Senior Living A tiempo completo

    Executive SummaryBecome a part of Brookdale Senior Living's team as a Customer Experience Professional and provide exceptional service to senior residents and guests.This role is centered around delivering food orders in a timely manner, collaborating with kitchen staff, and ensuring efficient meal service.Main Responsibilities:Deliver food orders while...

  • Client Experience Director

    hace 3 días

    Santiago, Metropolitana, Chile J.P. Morgan A tiempo completo

    What We're Looking ForWe are seeking a highly organized and results-driven Client Experience Director to join our team in Santiago Branch. The successful candidate will be responsible for leading our client experience team, developing and implementing strategies to improve customer satisfaction, and ensuring the delivery of exceptional service...

  • Customer Experience Lead

    hace 6 días

    Santiago, Metropolitana, Chile Hackmetrix A tiempo completo

    Hackmetrix is revolutionizing cybersecurity in Latin America, and we're looking for a skilled Cybersecurity Customer Success Manager to help us achieve our mission. In this role, you'll work closely with our clients to develop and execute customized success plans that meet their unique needs and goals.You'll be responsible for strategic customer management,...

  • Customer Experience Architect

    hace 7 días

    Santiago, Metropolitana, Chile Thoughtworks A tiempo completo

    We're seeking an experienced Senior Product Manager to lead our product development efforts. In this role, you'll be responsible for guiding the development of digital products, working closely with stakeholders to understand business needs, and defining product strategies that drive customer value.About the RoleThe ideal candidate will have a strong...

  • Customer Service Representative

    hace 3 semanas

    Santiago, Metropolitana, Chile CTS INTERNATIONAL LOGISTICS CORPORATION LIMITED--Shanghai China Head Office A tiempo completo

    Direct message the job poster from CTS INTERNATIONAL LOGISTICS CORPORATION LIMITED--Shanghai China Head Office CTS International Logistics is a leading logistics company, providing a full range of logistics services such as freight forwarding, projects, contract logistics, warehousing, and supply chain trading. Role Description This is a full-time...

  • Customer Experience Analyst

    hace 6 días

    Santiago, Metropolitana, Chile UNO afp A tiempo completo

    ¿Estás buscando tu próxima experiencia laboral? Entonces esta es tu oportunidadTe invitamos a postular a UNO afpNos encontramos en búsqueda de un Customer Experience Analyst para nuestra Gerencia de Comercial y Marketing. Este rol tiene el desafío de Mejorar la satisfacción y recomendación del cliente fortaleciendo la lealtad a través de mejora...

  • Customer Success Collaborator

    hace 5 días

    Santiago, Metropolitana, Chile Advantage A tiempo completo

    We're a US-based software company with offices in New York and Santiago, Chile. Our company culture values innovation, teamwork, and customer satisfaction. We're looking for an experienced Support Engineer to join our Chilean team and contribute to delivering exceptional user experiences.This role is part of our growing Customer Success team and will require...

Customer Experience Optimizer Santiago de Chile

hace 2 semanas

Santiago, Metropolitana, Chile Lorien Engineering Solutions A tiempo completo

Job Overview

At Lorien Engineering Solutions, we are seeking a highly skilled and dynamic individual to fill the role of Customer Experience Analyst in our Santiago de Chile office. As a key member of our team, you will be responsible for analyzing and optimizing the management of the after-sales area in terms of customer experience and satisfaction.

Main Responsibilities

  • Implement and manage tools used in the dealer network nationwide.
  • SUPPORT IN THE RESOLUTION OF INCIDENTS RESULTING FROM THE ANALYSIS PERFORMED THROUGH THE TOOLS.
  • Help optimize tools that improve the customer experience with the brand.
  • Analyze after-sales customer satisfaction surveys, proposing concrete actions for improvement.
  • Establish action plans with dealers and supervise their execution.
  • Train dealers in tool usage and customer service.
  • Generate and report indicators and KPIs regularly.
  • Update dashboards and tracking reports.
  • Meet regional objectives.
  • Participate in audit processes established by the brand.
  • Provide comprehensive support in all matters related to after-sales customer experience.
  • Visit dealerships to ensure correct implementation of processes.

Key Skills

  • Commercial skills and customer service orientation.
  • Effective organization and planning.
  • Ability to work as a team player and proactive problem solver.
  • Effective communication and analytical skills.
  • Good command of Excel, PowerBI or other data analysis tools.