Customer Success Collaborator
hace 7 días
We're a US-based software company with offices in New York and Santiago, Chile. Our company culture values innovation, teamwork, and customer satisfaction. We're looking for an experienced Support Engineer to join our Chilean team and contribute to delivering exceptional user experiences.
This role is part of our growing Customer Success team and will require close collaboration with our Engineering team. As a Support Engineer, you'll be responsible for resolving complex user issues, developing support tools, and ensuring seamless communication across teams.
Key Responsibilities:
- Collaborate with Customer Success and Engineering teams to deliver top-notch support.
- Analyze and resolve user issues through troubleshooting and problem-solving.
- Develop and implement innovative support tools to improve user experience.
- Communicate effectively with users to resolve technical issues.
- Maintain open lines of communication with the Engineering team.
Qualifications:
- Minimum 3 years of experience in software development or support engineering.
- Expertise in Javascript and SQL.
- Strong communication and interpersonal skills.
- Fluent English language skills.
- Based in Santiago, Chile.
Preferred Qualifications:
- Bachelor's degree in Computer Science or related field.
- Proficiency in Google Cloud/Firebase/Firestore, Retool, Mobile apps, or similar technologies.
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