Head of Customer Success
hace 4 semanas
LicitaLAB Santiago, Santiago Metropolitan Region, Chile
LicitaLAB Santiago, Santiago Metropolitan Region, Chile
¿Te apasiona crear experiencias excepcionales para clientes y liderar equipos que impulsan resultados reales? En LicitaLAB buscamos un/a Head of Customer Success que lidere nuestra estrategia de relacionamiento con clientes, asegurando que cada empresa que trabaja con nosotros logre aumentar sus ventas en Compras Públicas y aproveche al máximo nuestra plataforma SaaS.
LicitaLab es una StartUp en rápido crecimiento que ayuda a empresas a posicionarse en los mercados públicos de Chile y Perú. Lo hacemos con nuestra app SaaS, que automatiza la búsqueda de licitaciones, optimiza el análisis de oportunidades y entrega insights de alto valor como precios, demanda y competidores. Nuestra misión es clara: que nuestros clientes ganen más y mejores negocios.
Trabajamos en un modelo híbrido, principalmente remoto, con encuentros presenciales en nuestra oficina de Providencia, Santiago. Somos un equipo cercano, orientado a la acción y comprometido con el impacto de lo que hacemos.
Porque estamos creciendo rápido, y queremos asegurarnos de que cada cliente tenga una experiencia de clase mundial. Buscamos a alguien que no solo gestione, sino que lidere y escale nuestro equipo de Customer Success, con visión estratégica y foco en resultados.
- Liderar, estructurar y escalar el área de Customer Success, gestionando al equipo y definiendo roles clave.
- Diseñar e implementar procesos de onboarding, adopción, seguimiento y renovación de clientes.
- Asegurar altos niveles de satisfacción y retención, midiendo NPS, churn y expansión de cuentas.
- Ser la voz del cliente dentro de la organización, trabajando estrechamente con Producto, Ventas y Growth.
- Identificar oportunidades de upselling y cross-selling junto al equipo comercial.
- Analizar datos de uso y feedback de clientes para proponer mejoras en la plataforma y en la experiencia.
- Reportar métricas clave al equipo de liderazgo.
Perfil que buscamos
Experiencia comprobada liderando equipos de Customer Success o postventa en entornos B2B, idealmente en SaaS o tecnología.
Enfoque estratégico, pero con capacidad de ejecución práctica y cercanía con el cliente.
Excelentes habilidades de comunicación y liderazgo de equipos.
Alta orientación al cliente, con capacidad para resolver problemas y anticipar necesidades.
Manejo de herramientas de CRM, plataformas de gestión de clientes y análisis de métricas (Hubspot, Intercom, etc).
Deseable experiencia o interés en el mundo de las licitaciones públicas o Mercado Público.
Ganas de construir, mejorar y crecer junto a un equipo con grandes metas.
Condiciones y Beneficios
- Trabajo principalmente remoto, con flexibilidad horaria y encuentros presenciales en Providencia.
- Seguro de salud, beneficios de bienestar físico y desarrollo profesional.
- Espacio para proponer, liderar y dejar huella en una empresa en crecimiento.
¿Quieres transformar la experiencia de nuestros clientes y construir algo grande con nosotros?
Postula y conversemos.
#J-18808-Ljbffr-
Customer Success Strategist
hace 7 días
Santiago, Metropolitana, Chile PagerDuty A tiempo completoWe're looking for a seasoned professional to join our team as a Customer Success Manager. As a key member of the Scaled team, you'll be responsible for driving customer adoption, retention, and growth. You'll work closely with customers to understand their business objectives and challenges, and develop strategies to help them achieve their desired...
-
Customer Success Professional
hace 1 semana
Santiago, Metropolitana, Chile Hirebridge A tiempo completoAs a global leader in tax compliance, Sovos is transforming the way businesses navigate regulatory landscapes. If you're seeking a career where innovation meets impact, this role may be for you.The Work You'll Do:You will be responsible for driving product adoption, retention, and growth by delivering high levels of business value and cultivating strong...
-
Customer Success Manager
hace 1 semana
Santiago, Metropolitana, Chile DLL A tiempo completoDLL is seeking a Customer Success Manager to play a key role in understanding and meeting the needs of our customers.Key ResponsibilitiesDevelop and maintain relationships with customers to identify opportunities for growth and improvementCommunicate effectively with internal stakeholders to ensure seamless execution of customer initiativesTravel to visit...
-
Customer Success Strategist
hace 2 semanas
Santiago, Metropolitana, Chile PagerDuty A tiempo completoJob DescriptionThe Customer Success Strategist will be responsible for developing and executing strategies to drive customer success and growth.This includes managing customer interactions, identifying opportunities for upselling and cross-selling, and ensuring seamless digital operations.The ideal candidate will have a strong understanding of customer needs...
-
Customer Success Manager
hace 19 horas
Santiago, Metropolitana, Chile Pager A tiempo completoRole OverviewPagerDuty empowers teams of all kinds to deliver exceptional digital experiences through its Operations Cloud.We are seeking a proactive and strategic customer success manager to drive adoption, retention, and growth within our Scaled team. As a trusted advisor, you will work closely with customers to ensure they maximize the value of...
-
Customer Success Professional
hace 1 semana
Santiago, Metropolitana, Chile NICE Ltd A tiempo completoJob DescriptionWe are seeking a highly motivated Customer Success Professional to join our Customer Success department. As a key member of our team, you will be responsible for driving successful renewals and account expansions, ensuring customers achieve their strategic goals.The ideal candidate will have 2-4 years of experience in Customer Success, with a...
-
Customer Success Strategy Lead
hace 3 días
Santiago, Metropolitana, Chile Finalis A tiempo completoAbout the RoleIn this key leadership position, you will play a critical role in driving customer success and retention at Finalis. As the Customer Success Strategy Lead, you will be responsible for developing and implementing customer success strategies, working closely with cross-functional teams to ensure seamless execution.You will have a deep...
-
Director - Customer Success
hace 3 días
Santiago, Metropolitana, Chile Finalis A tiempo completoWhat about your team? We're looking for a Director of Customer Success who will roll up their sleeves and support our team from inside the trenches. As the leader and a key member of our Customer Success team, you will help craft the company's customer success strategies to build relationships with customers and collaborate with cross-functional teams...
-
Customer Success Representative
hace 4 días
Santiago, Metropolitana, Chile JoVE A tiempo completoAbout the JobThe Customer Success Representative will be part of our Customer Success Team and will work closely with existing JoVE customers in Spain. Your primary responsibility will be to provide exceptional customer service, manage customer relationships, and ensure client satisfaction and retention.To succeed in this role, you will need to possess...
-
Customer Success Architect
hace 1 semana
Santiago, Metropolitana, Chile Kyndryl A tiempo completoAbout KyndrylKyndryl is a leading provider of mission-critical technology services. Our team designs, builds, manages, and modernizes the systems that keep the world running.The RoleWe are seeking a highly skilled Customer Success Architect to join our sales team. As a key member of our team, you will be responsible for driving customer success and expanding...
-
Customer Success Advisor
hace 1 semana
Santiago, Metropolitana, Chile SAFE Security A tiempo completoAtSAFE Security, our vision is to be theChampions of a Safer Digital Future and the Catalysts of Change. We believe in empowering individuals and teams with the freedom and responsibility to align their goals, ensuring we all move forward together. We operate withradical transparency, autonomy, and accountability—there's no room for brilliant jerks. We...
-
Customer Success Management Expert
hace 1 semana
Santiago, Metropolitana, Chile Schneider Electric Gruppe A tiempo completoJob Description - Customer Success ManagementSchneider Electric Gruppe seeks a highly skilled and experienced Customer Success Management Expert to lead and maintain ongoing client relationships for recurring services. This key role will be responsible for organizing and managing recurring communication of client performance, ensuring internal commitments...
-
Head of Customer Experience and Operations
hace 2 semanas
Santiago, Metropolitana, Chile Mondelez International A tiempo completoAbout the RoleWe are seeking a seasoned Head of Customer Experience and Operations to lead our customer-facing teams at Mondelez International.Key Accountabilities:Develop and implement strategies to enhance customer satisfaction and loyalty.Lead cross-functional teams to achieve operational excellence and drive business results.Collaborate with internal...
-
Customer Success Strategist
hace 5 días
Santiago, Metropolitana, Chile Spire Systems A tiempo completoJob OverviewSpire Systems is seeking a highly skilled Customer Success Strategist to join our team. As a key member of our post-sales engagement team, you will be responsible for delivering exceptional customer experiences and driving business value for our strategic clients.About the RoleWe are looking for an experienced professional with a strong...
-
Customer Success Specialist
hace 4 días
Santiago, Metropolitana, Chile JoVE A tiempo completoJoVE is the world-leading producer and provider of science video solutions with the mission to improve scientific research and education. Millions of scientists, educators, and students worldwide use JoVE for their research, teaching, and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including...
-
Customer Success Lead
hace 1 semana
Santiago, Metropolitana, Chile Bemobi A tiempo completoAt Bemobi, we're looking for a talented Customer Success Lead to join our team. In this role, you will be responsible for ensuring our customers receive the best possible service and support.About the JobThis is a full-time position.Job RequirementsYou should have mid-senior level experience in customer service.Work EnvironmentThis role is based in Santiago,...
-
Customer Success Specialist
hace 1 semana
Santiago, Metropolitana, Chile Schneider Electric - Global A tiempo completoJob DescriptionWe are seeking a highly skilled Customer Success Specialist to lead and maintain ongoing client relationships for recurring services. This role is responsible for organizing and managing recurring communication of client performance, ensuring our internal commitments are delivered with excellence, and promoting additional value from our...
-
Customer Success Manager
hace 6 días
Santiago, Metropolitana, Chile Pager A tiempo completoPagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alertsJob SummaryAs a Customer Success Manager within the Scaled team at PagerDuty, you will play a pivotal role in driving customer...
-
Customer Success Manager
hace 1 semana
Santiago, Metropolitana, Chile Hirebridge A tiempo completoIf you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape. At Sovos, we're dedicated to more than just solving compliance challenges –...
-
Customer Success Manager
hace 4 semanas
Santiago, Metropolitana, Chile Hirebridge A tiempo completoIf you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape.At Sovos, we're dedicated to more than just solving compliance challenges –...