Head of Customer Success

hace 1 semana


Santiago, Metropolitana, Chile LicitaLAB A tiempo completo

LicitaLAB Santiago, Santiago Metropolitan Region, Chile

LicitaLAB Santiago, Santiago Metropolitan Region, Chile

¿Te apasiona crear experiencias excepcionales para clientes y liderar equipos que impulsan resultados reales? En LicitaLAB buscamos un/a Head of Customer Success que lidere nuestra estrategia de relacionamiento con clientes, asegurando que cada empresa que trabaja con nosotros logre aumentar sus ventas en Compras Públicas y aproveche al máximo nuestra plataforma SaaS.

LicitaLab es una StartUp en rápido crecimiento que ayuda a empresas a posicionarse en los mercados públicos de Chile y Perú. Lo hacemos con nuestra app SaaS, que automatiza la búsqueda de licitaciones, optimiza el análisis de oportunidades y entrega insights de alto valor como precios, demanda y competidores. Nuestra misión es clara: que nuestros clientes ganen más y mejores negocios .

Trabajamos en un modelo híbrido, principalmente remoto, con encuentros presenciales en nuestra oficina de Providencia, Santiago. Somos un equipo cercano, orientado a la acción y comprometido con el impacto de lo que hacemos.

Porque estamos creciendo rápido, y queremos asegurarnos de que cada cliente tenga una experiencia de clase mundial. Buscamos a alguien que no solo gestione, sino que lidere y escale nuestro equipo de Customer Success, con visión estratégica y foco en resultados.

  • Liderar, estructurar y escalar el área de Customer Success, gestionando al equipo y definiendo roles clave.
  • Diseñar e implementar procesos de onboarding, adopción, seguimiento y renovación de clientes.
  • Asegurar altos niveles de satisfacción y retención, midiendo NPS, churn y expansión de cuentas.
  • Ser la voz del cliente dentro de la organización, trabajando estrechamente con Producto, Ventas y Growth.
  • Identificar oportunidades de upselling y cross-selling junto al equipo comercial.
  • Analizar datos de uso y feedback de clientes para proponer mejoras en la plataforma y en la experiencia.
  • Reportar métricas clave al equipo de liderazgo.

Perfil que buscamos

Experiencia comprobada liderando equipos de Customer Success o postventa en entornos B2B, idealmente en SaaS o tecnología.

Enfoque estratégico, pero con capacidad de ejecución práctica y cercanía con el cliente.

Excelentes habilidades de comunicación y liderazgo de equipos.

Alta orientación al cliente, con capacidad para resolver problemas y anticipar necesidades.

Manejo de herramientas de CRM, plataformas de gestión de clientes y análisis de métricas (Hubspot, Intercom, etc).

Deseable experiencia o interés en el mundo de las licitaciones públicas o Mercado Público.

Ganas de construir, mejorar y crecer junto a un equipo con grandes metas.

Condiciones y Beneficios

  • Trabajo principalmente remoto, con flexibilidad horaria y encuentros presenciales en Providencia.
  • Seguro de salud, beneficios de bienestar físico y desarrollo profesional.
  • Espacio para proponer, liderar y dejar huella en una empresa en crecimiento.

¿Quieres transformar la experiencia de nuestros clientes y construir algo grande con nosotros?

Postula y conversemos.

#J-18808-Ljbffr

  • Santiago, Metropolitana, Chile Hirebridge A tiempo completo

    About the Role:As a Customer Success Manager at Sovos, you will be responsible for driving product adoption, retention, and growth by delivering high levels of business value and cultivating strong customer relationships. The role encompasses all aspects of relationship management, adoption, risk mitigation, and success planning.The ideal candidate will have...


  • Santiago, Metropolitana, Chile PagerDuty A tiempo completo

    About the Job: As a Customer Success Manager, you will have the opportunity to work closely with our customers to understand their business objectives, challenges, and success metrics. Your goal will be to identify opportunities for upselling and cross-selling our solutions, including new features, products, and services.Main Tasks: Your responsibilities...

  • Customer Success Manager

    hace 3 semanas


    Santiago, Metropolitana, Chile Pager A tiempo completo

    PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud. As a Customer Success Manager within the Scaled team at PagerDuty , you will play a pivotal role in driving customer adoption, retention, and growth. You will act as a trusted advisor to a large breadth of customers,...


  • Santiago, Metropolitana, Chile Hirebridge A tiempo completo

    Sovos is a global leader in tax compliance, revolutionizing the way businesses navigate complex regulatory landscapes. As a Customer Success Professional, you will play a pivotal role in driving product adoption and retention for our customers.Key Responsibilities:Act as a proactive advocate for customers within Sovos, aligning account activities with...

  • Customer Success Manager

    hace 2 semanas


    Santiago, Metropolitana, Chile Pager A tiempo completo

    PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.As a Customer Success Manager within the Scaled team at PagerDuty, you will play a pivotal role in driving customer adoption, retention, and growth. You will act as a trusted advisor to a large breadth of customers, ensuring they...

  • Customer Success Manager

    hace 3 semanas


    Santiago, Metropolitana, Chile Pager A tiempo completo

    PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud. Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alerts Job Summary As a Customer Success Manager within the Scaled team at PagerDuty , you will play a pivotal role in...


  • Santiago, Metropolitana, Chile JoVE A tiempo completo

    JoVE is the world-leading producer and provider of science video solutions with the mission to improve scientific research and education. Millions of scientists, educators, and students worldwide use JoVE for their research, teaching, and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including...

  • Customer Success Manager

    hace 2 semanas


    Santiago, Metropolitana, Chile Hirebridge A tiempo completo

    If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape.At Sovos, we're dedicated to more than just solving compliance challenges –...


  • Santiago, Metropolitana, Chile Hirebridge A tiempo completo

    If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape. At Sovos, we're dedicated to more than just solving compliance challenges...


  • Santiago, Metropolitana, Chile Hirebridge A tiempo completo

    Sovos is a global leader in tax compliance, transforming the industry from a business requirement to a force for growth. We're dedicated to making a positive impact and enriching our communities.Our MissionWe provide purpose-built systems that help businesses thrive in a world of increasing regulatory demands. Our tools enable you to drive product adoption,...


  • Santiago, Metropolitana, Chile Hirebridge A tiempo completo

    If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape.At Sovos, we're dedicated to more than just solving compliance challenges –...


  • Santiago, Metropolitana, Chile Everest Re Group, A tiempo completo

    Company Overview:Everest Re Group is a leading global reinsurer, dedicated to providing innovative solutions to the insurance industry. We have a strong balance sheet and extensive product capabilities, allowing us to deliver exceptional value to our clients and stakeholders. Our team is passionate about creating long-term value through underwriting...


  • Santiago, Metropolitana, Chile Mandomedio A tiempo completo

    JOIN ANTARCTICA21 AS A CUSTOMER SUCCESS CONSULTANTLocation: Preferably hybrid in Providencia, Santiago – or fully remote from anywhere in Chile or abroad.Can you imagine being part of a company that takes travelers from around the world to one of the most spectacular destinations on the planet?Antarctica21 is a pioneer in air-cruise expeditions to...

  • Customer Success Manager

    hace 1 semana


    Santiago, Metropolitana, Chile PagerDuty A tiempo completo

    PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alertsJob SummaryAs a Customer Success Manager within the Scaled team at PagerDuty, you will play a pivotal role in driving customer...


  • Santiago, Metropolitana, Chile PagerDuty A tiempo completo

    PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud. Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alerts Job Summary As a Customer Success Manager within the Scaled team at PagerDuty , you will play a pivotal role in...

  • Head of Data

    hace 2 semanas


    Santiago, Metropolitana, Chile Mindwork A tiempo completo

    Sé el/la próxim@ Head of Credit de Global66 Acompáñanos a mejorar la calidad de vida de las personas y empresas a través de productos y servicios financieros tecnológicos.Innovadora Fintech orientada a ser un ecosistema de soluciones financieras para mejorar la relación que tienen las personas con el dinero, está en búsqueda de su próximo Head Of...

  • Customer Success Manager

    hace 2 semanas


    Santiago, Metropolitana, Chile Hackmetrix A tiempo completo

    Customer Success Manager (Cybersecurity)Customer Success Manager (Cybersecurity) – ChileAbout HackmetrixWe're building the #1 cybersecurity platform in Latin America, helping businesses of all sizes protect themselves from cyber threats and achieve key certifications such as ISO 27001 and PCI DSS. Our mission is to simplify cybersecurity compliance so...


  • Santiago, Metropolitana, Chile Genesys A tiempo completo

    Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce...

  • Head of Marketing

    hace 5 días


    Santiago, Metropolitana, Chile Mindwork A tiempo completo

    Sé el/la próxim@ Head of Credit de Global66, acompáñanos a mejorar la calidad de vida de las personas y empresas a través de productos y servicios financieros tecnológicos.Nos encontramos en búsqueda del próximo Head of Marketing para una importante empresa del rubro de la tecnología.El Head of Marketing tendrá un rol clave en el desarrollo y...


  • Santiago, Metropolitana, Chile Mastercard A tiempo completo

    Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation,...