Technical Support Specialist for Customer Success
hace 4 días
ServiceRocket, a global tech-enabled services company headquartered in Palo Alto, California, is seeking a Technical Support Specialist for Customer Success to join our team. The successful candidate will be responsible for ensuring customer satisfaction and maintaining a positive customer experience through timely and effective resolution of technical issues.
The ideal candidate will have a strong technical background and excellent communication skills, with the ability to effectively communicate complex technical information to non-technical customers. This role requires a strong multi-tasker who can manage multiple customer issues simultaneously, work independently, and as part of a team environment.
We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience, plus benefits including health insurance, retirement plan/funds savings, career pathways program, and generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, and Wellness.
In this role, you will be working closely with our Global Services team to provide support to customers from 11 am to 8 pm Eastern Time, with holiday and weekend coverage required. You will also be expected to participate in ongoing training to develop technical skills and deepen product knowledge.
To be successful in this role, you should have a Bachelor's degree in a technology subject and at least one year of experience in technical support. Additionally, you should have strong written and verbal English communication skills, with the ability to work effectively in a team environment.
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