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Senior Technical Implementation Specialist
hace 1 mes
ServiceRocket is a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of our clients' growth.
About UsWe are committed to the development of every team member and the trust of every client. With over 20 years of experience, we've established ourselves as a trusted partner for businesses seeking to accelerate their growth.
Why Choose UsWe offer a unique blend of technical expertise and business acumen, making us an ideal partner for companies looking to drive innovation and growth. Our diverse team of experts lives by our values, resulting in a 4.7 rating on Glassdoor.
We have been certified as a best place to work for our US, Chile, and Malaysian offices. Our culture is fun-loving and inclusive, supporting your professional growth and personal well-being.
About the RoleThe Professional Services Consulting area is responsible for providing fee-for-service consulting services to clients. As a Senior Technical Implementation Specialist, you will design, develop, and implement high-quality solutions, including architectural system design.
You will facilitate customer discussions to discover key business and technical requirements, developing implementation plans based on identified needs. You will provide experienced guidance, feedback, and recommendations to customers, supporting the roll-out, adoption, and scaling of provided solutions.
In this role, you will handle customer engagements as a project manager, responsible for scheduling, coordination, communication, and enhancing the customer relationship. You will also advise on internal tools and processes as a senior member of the technical team.
What We're Looking ForTo succeed in this role, you will need:
- Bachelor's degree in Computer Science, Information Technology, Mathematics, or related technical disciplines
- Strong experience as a technical consultant or systems administrator, combined with a solid background in service design and delivery with some business analysis experience
- A successful history in customer engagement and demonstrated exceptional consulting and influencing skills (including at C-level)
- Proven track record in implementing solutions, including installations, upgrades, migrations, workshops, integrations, and training
$120,000 - $180,000 per year, depending on experience and location.
About ServiceRocketServiceRocket is a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of our clients' growth.
